Resolved Wordpress 403 Error Help

[shreygro]

Hy Anna,

Can you tell me what the folder name and its location you fixed permission of, actually I have a concrete5 CMS (not wordpress but concrete 5.6.3.4) custom domain site which was running fine on the older server but now the site is no longer working. I uploaded a simple test index.html and that worked fine, Pls see linked screenshot:

but when I remove the test index.html, the cms does not seem to work, browser shows HTTP 500 error. Pls see screenshot below:

Could it be a PHP version issue which is currently set to PHP 7.0, not sure what version of PHP was running on the old server. The CMS works with PHP 5.4 or even 5.6

Can you please take a look into it ASAP.

Thanks

 

[Anna]

To answer the question regarding the thread you decided to piggyback on, it was the folder that corresponded to his subdomain, and thus completely unrelated to your issue seeing as it is not subdomain. And since a html file works that would confirm it is not a permission problem

It is likely that the error is related to php version, all accounts have 7.2 by default right now.

If your script rely on mysql connection you'd need to switch to version 5.6 and make sure to enable suitable extensions. mysql extension was removed starting with php 7.0 and replaced with mysqli and PDO connectors that provide better security.

The option to change php version is located under "extra features".

I'll take a quick look and post back when I have done so.

 

[Anna]

You had no extensions enabled at all for the php version 5.6, I enabled some of the common ones and your site now loads properly.

 

[garrettroyce]

@shreygro Does this resolve your issue? Please let us know if you need further assistance or this thread will be closed for inactivity. Thank you.