x10hosting support

[pussiesrus]

I was able to log in but there's no tickets. Do I have to make one?

even if I do try and make a new ticket it just takes me back to this thread.

???

 

[papichulo_carioco]

If it is trying to present a complaint or problem if you can make one. But it can also post the problem here and if we can solve it. If we can not then we will escalate the post in the ticket area

 

[pussiesrus]

my account got suspended and I already made a thread and had it escalated but it doesnt show up in the tickets area.

 

[papichulo_carioco]

This account is suspended for having links to warez. We currently have a policy of zero tolerance for that matter, so that your account will not be unsuspended until terminated

 

[pussiesrus]

what does that mean?

how is it unsuspended if its terminated?

 

[papichulo_carioco]

Sorry for my bad eenglish,I'm spanish.
What I mean is that your account is suspended.
Your account will not be unsuspended (zero tolerance policy)
your acount will be terminated within 10 days.
Sorry and greetings

 

[pussiesrus]

so theres nothing I can do to get it back?
Edit:
all those links where to shareware I cant believe this.

 

[papichulo_carioco]

No, I'm sorry

 

[pussiesrus]

Thanks for wasting 2 hours of my time just to get no help .

 

[Anna]

Your first thread (http://forums.x10hosting.com/free-hosting/109573-suspended-linking-warez.html) is in the ticket area awaiting admin review. Until an admin has reviewed your account there's nothing that can be done.

As for not being able to see your ticket, you already have an open thread about that (http://forums.x10hosting.com/free-hosting/109578-escalated-ticket.html), please do not start a new thread about the same issues.

Starting several new threads does not get you support any faster.

*closing this, use the other open one*