Zoho Mail Configuration

[franci81]

Hi.

Prior to moving to x10 I had zoho mail setup and working. For some reason it stopped also prior to moving however I did not have time to resolve it then. Now that I am building a new business I need to get it working.

I contacted zoho about the problem, they told me as far as they could see from the screenshots I provided, everything was setup correctly and the problem is with the DNS register.

I contacted the DNS register, and they told me everything is setup correctly, but the problem is the hosting. To be fair, I can change setting here in x10, that can be seen by the DNS register.

However, no matter what I try, I still get the message:

"This website is not properly configured."

whenever I try to access my zoho mail account using mail.francisrodgers.com

I can access my website without problem. But I cannot submit forms or send / receive emails.

I have followed all the various directions from making changes in the DNS register, to changing here in x10 cPanel's various mail tabs.

• I have registered my domain name with xtraorbit.
• I have my hosting done here at x10.
• I have my mail done by zoho.
• I use WordPress for the site on x10 so I dont know if there is anything there that may interfere because I am new to WordPress too.

The site works fine, I just cant build a contact form and have it sent by email, and I also cant login or receive mails sent to my mail address on zoho.

Can anyone help with this problem. It would be very much appreciated.

Kind regards,
Francis Rodgers.

 

[cjptomas80]

Have you check your mx record too.?

 

[lylex10h]

You need to set the CNAME/A record for mail.francisrodgers.com to point to the zoho servers to access the zoho webmail at mail.francisrodgers.com

 

[franci81]

Have you check your mx record too.?

I did indeed check all this before posting. Thank you for your help.

 

[franci81]

You need to set the CNAME/A record for mail.francisrodgers.com to point to the zoho servers to access the zoho webmail at mail.francisrodgers.com

I have deleted the cname record and re-added. My dns provider also has a cname record. I deleted records there except the ones needed to point my name at x10 for hosting. x10 manages everything else. So I have put the cname there.

The spf / dkim / dmark records all work fine. I can now receive emails and login after a propagation period.

Just a note for my own future reference. I need to ensure I remove all details from my dns provider except the website redirection and handle all email and other settings with the hosting provider (x10 in this case).

Thanks for your help.