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  1. jerome1g

    Account verification failed: Token mismatch

    After getting email asking for account verification I get the following screen with the message: Account verification failed: Token mismatch Please check your email and try copying and pasting the link into your browser If the issue persists, please open a ticket in the community forum.
  2. jerome1g

    Backup process

    I seem to always run out of disk space The reason this happening is because of the backup process is running I thought we were no allow to run a backup process? Is there any way to turn the backup process off? I can't seem to fine it
  3. jerome1g

    How to do a restore of a AIT-backup File Type ?

    I am not sure is this a restore able file or not for wordpress? jerome57greene.x10host.com-wp-all-2021-03-24-03.45.14.ait-backup File type is: AIT-backup File If it is a backup file how to I restore it?
  4. jerome1g

    Resolved Could not access cPanel

    Domain:jerome1greene.x10host.com Yes, I have cleared my cash out several times
  5. jerome1g

    Resolved An error occurred while updating Could not create directory (wordpress)

    When doing a Wordpress update of my plugins I get the following errors:
  6. jerome1g

    Resolved Upload Plugin Error

    I would like to upload the following plugin: wpautomatic3431.zip compressed zip folder 5,771KB I get the following message in the plugin area in WP: The uploaded file exceeds the upload_max_filesize directive in php.ini.
  7. jerome1g

    Resolved Wordpress Not installing never finishing Installing

    When installing Wordpress it just stays at 1% never finishing no error message or email message Softaculous 5.4.8 https://x14.x10hosting.com:2222/CMD_PLUGINS/softaculous/index.raw?act=software&soft=26 Version : 5.4.1, 5.3.3, 5.2.6, 5.1.5, 5.0.9, 4.9.14 Release Date : 29-04-2020
  8. jerome1g

    Resolved Question about php.ini file for wordpress?

    I have a theme that I am trying to upload into wordpress The theme zip size is 8,036 KB When I try to upload the file into wordpress I get the following error message: The uploaded file exceeds the upload_max_filesize directive in php.ini. Have have looked for the php.ini file but have been...
  9. jerome1g

    Resolved Can't get into my cpanel

    When I try to get into my cpanel I get the following message Sign in Successful Please standby while transfer you to your web hosting account. An error has occurred forwarding your sign in. Retry
  10. jerome1g

    Looking for 'DB_NAME', 'DB_USER', 'DB_PASSWORD' table / column names

    Can someone please tell me what table / column names 'DB_NAME', 'DB_USER', 'DB_PASSWORD' are in the Wordpress mysql database? I also know they are defined in the wp-config.php but they have to match something in the database
  11. jerome1g

    Apache is functioning normally message (main page)

    When I click the Your Domain name link on the main page https://x10hosting.com/sso/main I get the following message: "Apache is functioning normally" otherwise the link works fine
  12. jerome1g

    Domain question? (Domain management vs web hosting account)

    What is the difference between the two domains? Details on your web hosting account are below. Your Domain: http://jerome57greene.x10host.com/ Domain management jerome59greene.x10host.com
  13. jerome1g

    Change password

    I think my account has been hacked. Where do I change my password?
  14. jerome1g

    No accesss to webmail from cpanel

    When I try to access webmail from cpanel I get the following message: A fatal error or timeout occurred while processing this directive.[show] [close] This is in a pink box
  15. jerome1g

    Wordpress - Secure Connection Failed

    I have just loaded jetpack plugin as part of and WooCommerce e-store I get the following message from wordpress.com "Error code: SSL_ERROR_RX_RECORD_TOO_LONG" This message is sent by jetpack Additional infomation: Secure Connection Failed The page you are trying to view cannot be shown because...
  16. jerome1g

    This page isn’t working error

    I was updating my wordpress version from 5.1 to 5.2 screen froze tried to refresh I get the following error: This page isn’t working jerome57greene.x10host.com is currently unable to handle this request. HTTP ERROR 500 Can't access it the wordpress admin login panel or bring up the website
  17. jerome1g

    550 You do not have sufficient privileges to send mail

    When trying to test my x10host email I was able to send email from: jerome1g@xo3.x10hosting.com to my own personal email.(gmail) However when I tried to send an email back to jerome1g@xo3.x10hosting.com I received the following message: Message not delivered There was a problem delivering...
  18. jerome1g

    Lost password for webmail

    I have lost my password for webmail. Is there a way to recover it? What else can I do? Thank You
  19. jerome1g

    Can't send email in using php

    Not sure if I am do this right. I have programs on X10hosting that I would like to be able to send email from my php to my gmail account. When I run the email program I get nothing. I do get the echo message at the end of the program Thanks Here is the program: <?php $to =...
  20. jerome1g

    550 You do not have sufficient privileges to send mail

    When trying to test my x10host email I was able to send email from: jerome1g@xo3.x10hosting.com to my own personal email. However when I tried to send an email back to jerome1g@xo3.x10hosting.com I received the following message: Message not delivered There was a problem delivering your...
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