Recent content by archprime

Hi, my MyBB forum software suddenly stopped being able to send emails to subscribers notifying them of new posts and threads, around about the time that work was recently being done on Illuminated. E-mail problems were acknowledged in the X-10 hosting service alerts thread, but this has been...

Thanks - at least it is not just me!

Hi - I run a MyBB forum (www.nzarchitecture.net.nz), and while it had been working fine, I am finding that in the last day or so all notification e-mails to subscribers are not getting through. The forum relies on php email No error messages are being generated when e-mails are sent - but...

Closing - resubmitted in new Community Support area

Hi , I am unable to unsupend my account directly via account portal because it does not show up as suspened there, howver it does show as suspended when ever I try to access my sites. I also have lost access to C-panel and ftp. Can you please unsuspend me? Why would I have been suspended at...

Hi - I am a paid up illuminated member, but still my account was suspended for some reason. I am pretty sure I have not violated any terms of service yet have lost access to my websites (get 'account suspended message' from every PC I have tried, also no C-panel or FTP access, yet account status...

Still waiting - nearly a month for me...

It would be great if once a support ticket was lodged, that there be some sort of ongoing feedback to users to indicate how many more days waiting time to expect before a response is likely - perhaps generated by keeping a running count of average response times. As a paid subscriber, I...

Hi - whenever attempting to edit or access my word press blog I am sent to the X10 hosting "Account Suspended" error web page - but following the link therein to my X10 hosting account panel, I see the account is currently NOT showing as suspended there, even when I clear my cache & log in to...

Hi - great suggestion. I was using firefox 4, but IE 9 worked just fine! Thanks to you both! Cheers Paul

Hi - thanks, I have started FTP backup to PC, but a painfully slow process - would be so much more efficient if could be zipped by server first. Not aware of any JavaScript blocking addons, and if they were blocking, why they would wait until part way through server zipping process. Are you...

Hi - following the instructions on the FAQ for manually backing up free sites, I always get error "Output Truncated by browser" when using C-Panel File manager to attempt to zip the folder in public-html containing my web site. My website is not particularly large, and the error occurs only...

Very odd - for me, despite re checking , clearing cache yet again, doing the ?blah trick etc all still comes up as original rather than updated, but now with the exception of one of the "references" link, which is now updated - but if others work for you, I suppose this must be some sort of...

Hi - thanks very much for your reply I tried that ?bar trick, but no change for me. my site url is www.prime.net.nz the most readily noticeable difference in landing page is that it is showing only 7 navigation links across the screen (in green), but there should be 8 - the updated version...

I uploaded replacement pages for my site www.prime.net.nz a few days ago, and checking via ftp I can see the new pages are indeed in the site's public_ html and www folder, and the old pages are gone, but it looks like an old copy of these pages is somehow still being served . I have cleared...