Meanwhile, I am unable to open a support ticket since it leads to
"Support is currently closed for the server your hosting account is on (). Please visit our forums and read the news."
I could not find any news relating to this message, but if you know which one they refer to, please send the link.
You closed my post, but it was not resolved. I used to use cPanel to login, but they transferred my account to x10hosting host panel, which may have something to deal with it all. It is definitely j9design as my username. I am able to login to the x10hosting with this name but it is not able to host anything. It gives me the message
"Woah! It appears that you do not have hosting under your client account. This could be the result of a different scenarios:
An older account was removed as the result of inactivity.A past account has been terminated for breaching our Terms of Service.You have never had a hosting account.
Whatever the reason, you can always sign up for a hosting account now.
If you believe that this is a mistake you may open a support ticket here."