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Please log out and clear your cache. The option should be available once you log in.

It looks like there's some issue on x12. I can't access it either. I'm forwarding this to the admin team.

Edit: It looks like x12 let's encrypt isn't working for me either now. I'm forwarding this to the admin team.

please keep in mind that most people get denied an increase because they have a large amount of files in the trash can, or a lot of emails in the trash. there's also no backups of your site allowed to be stored on your account. Please take this time to review. Requesting an admin review your...

requesting admin assistance

i show that it is enabled for your account. could you try logging out and clearing your cookies? and then navigate to the main SSL page and see if the tab shows up for letsencrypt

there are several types of DNS records. If your registrar allows NS type records, then you can use ns1.x10hosting.com and ns2.x10hosting.com. If they require A records, then you have to provide the IP address of your server. Your server is x13, so your IP address is 198.91.81.13 . The trailing...

Requesting an admin look at this for you. Please keep in mind that most people are denied because they either have backups of their websites on their account, or because the trash or email folders are full of stuff that needs to be deleted.

I'm working with the admin team on this issue right now.

I'm working with the admin team on this issue right now.

I can see that the folder exists by going to http://lotuschaser.x10host.com/stuff/ but clicking on the file in the list gives a 404. It looks to me like it could be something like url rewriting making a valid URL into a an invalid path. Are you using rewrite rules in a .htaccess file?

I'm working with the admin team on this issue right now and it should be resolved shortly.

I'm working with the admin team on this issue right now and it should be resolved shortly.

I can replicate your issue. I'm passing it on to the admin team.

please try again now

I don't see anything wrong with your account. Did you happen to log out and clear your cache?

I've notified the admin team of this situation. Thank you for reporting it.

It looks like it may have been a temporary error. I'm asking the admin team to look into your server to make sure there's not an underlying issue.

I've notified the admin team of this situation. Thank you for reporting it.

Missing files are normal if for some reason bots and/or people are looking for that file, or if your .htaccess file is telling users that is the location of the file for this error. I think this is not related, even if that file is actually missing. It looks like it may have been a temporary...