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Unfortunately, the only way to reset a cPanel account is to delete it and have you sign up again. Yours should be gone momentarily, you can sign up again by first logging into https://x10hosting.com/control and then following the links there to sign up -- that will allow you to retain this...

Yes, please read http://x10hosting.com/forums/news-announcements/172734-disk-space-policy-change.html

Hmm, good catch silverbird, it does only say "visit" and not "log in" -- I'll see what I can do in order to get the wording tweaked to reflect that the user must actually log into the forum for it to count as a visit.

Premium support is handled by an entirely different team of paid specialists, so it isn't even comparable to what you are receiving here. That said, I apologize on behalf of the Free Hosting support team for the lack of support that you are receiving here. There is something funky with the...

It has come to our attention that sites that hit our High Resource Usage limit for CPU time per hour do not get reset after the hour has passed on the chopin server, causing sites to display "Resource Limit Hit!" for extended periods of time. We have a ticket open with 1H Software regarding this...

define "hacked" -- what did the attackers do, and if you know, how did they do it?

If you took the time to read our Terms of Service, which you agree to upon signup, it explicitly states that you must log into THESE forums (http://x10hosting.com/forums) once every 31 days to keep your account active. We cannot be more explicit in stating what does and doesn't count for this...

Your account isn't suspended.

You also have 440 MB worth of email sitting in your webmail -- chances are most of it is spam. Deleting it all would also free up a lot of space for you.

per·ma·nent adj. 1. Lasting or remaining without essential change. 2. Not expected to change in status, condition, or place. That means that a "permanent suspension" is one that will not get unsuspended for any reason. As per sections 6 and 8 of our Terms of Service, all access to your...

Your old cron jobs were removed because they broke the one cron per 5 minutes rule we have on free hosting. Both of those crons went off on the hour, which is more than one cron per 5 minutes. Beyond that, I'm not entirely sure what's happening with that error. Are you editing the cron jobs via...

The CSS styles for hovering over the menu bar items could be made a bit more prominent in my opinion, changing the text color to a slightly lighter blue was difficult for me to see at first. Additionally, the "planning your website" link at the bottom of the first page is broken.

I'm with markforbes, the popup when you first view the site is a major turn-off point for me, and made me instantly not interested in viewing the rest of the site.

Resolved in IRC, outgoing port 993 is blocked on free hosting servers.

Quick note, changing your IP address likely doesn't work as you think it does. Your computer's IP falls under one of two scenarios: 1. you are connected to a router or other device that is performing NAT, so while you could change your internal NAT IP and likely will not run into issues, the...

cURL is enabled and fully functional on all of the free hosting servers, so this sounds like an issue with the script you are trying to run.

First off, NEVER post your password anywhere. You should change your password by logging into your Account Management Panel and changing your password. I've reset your password to something completely random as a precaution against people trying to log in with the password you stated above, so...

You can find the server's IP address by logging into cPanel, clicking the "expand stats" link on the left column, and then locating the "Shared IP" entry on the left column. The IP listed there is the server IP that you should set the domain's A record to.

Frontpage extensions are not supported on free hosting.

The main free hosting comparison page is more correct, but unfortunately pretty much every page on the main website has an error in it somewhere. We maintain a plan comparison page on the wiki which is more up-to-date. The issue with the main site is that only the admins have access to edit...