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Thank you @markantr

@Anna Hi Anna! I'm receiving the message "An error has occurred forwarding your sign in. Retry" when attempting to logon via x10hosting. I tried the direct logon https://x12.x10hosting.com:2222/ but it doesn't like/recognize my credentials. If you recall, in the past you were very helpful to me...

@kenny9 I appreciate your reply, however, "sticky note" on what page? There is no link. Can you please just summarize and advise me as to what I should do, even it's just be patient for a few days? Thank you

I have been receiving this error for days now when attempting to access my account via https://x10hosting.com/sso/main. I tried the direct logon https://x12.x10hosting.com:2222/ but it doesn't like/recognize my credentials, which I'm *positive* are correct. Please help resolve this issue and or...

Hello. https://x12.x10hosting.com:2222/ does not recognize my logon credentials, which I'm sure are correct. The error message is "Hmm, login details do not seem to be correct. Please try again." Note I attempt to logon via https://x10hosting.com/sso/login. If you can respond directly to me at...

Hello. https://x12.x10hosting.com:2222/ does not recognize my logon credentials, which I'm sure are correct. The error message is "Hmm, login details do not seem to be correct. Please try again." Note I attempt to logon via https://x10hosting.com/sso/login but have tried...

Anna, thank you. I tried sending you a PM but rcve an error "You may not start a conversation with the following recipients: Anna.". Frankly I have little confidence that changing my password will do more good than harm. I'll leave well enough alone for now.

You are correct. I can reset my password here https://x10hosting.com/sso/login/forgotten Do you recommend I reset it AND choose a password with both uppercase, lowercase and numbers (only).

Believe it or not there is no way to change the password on the x10hosting.com site. Suggestion.... how about we do nothing. If you have my personal email address, perhaps you can just send me an email so I can more readily contact you in the future should a problem arise where I cannot...

So what, if anything, would you like me to do?

Interesting. My password contains two special characters,! and #. I have numbers, but not upper/lower case. Could that be the reason DA doesn't like it? No need for you to send me a me DA password, but thank you for offering.

If direct logon is only to be used if SSO fails, how can I ftp? The ftp host in my case is https://x12.x10hosting.com:2222/ and the site does not accept my credentials

So are you saying I must continue to logon via x10hosting.com ? that would be fine from my perspective provided it works and I do not receive the "Please standby while transfer you to your web hosting account." error. I thought you were recommending to logon direct via...

come to think about it, it *shouldn't* allow me to change it because it wants the current password which is invalid :) . x10hosting is doing something via cpanel redirect that differs from https://x12.x10hosting.com:2222/ which does not like my credentials

@Anna Anna, do u recommend that once I'm in https://x12.x10hosting.com:2222/ via x10 cpanel I change my password?

@Anna my logon credentials are not valid when I try to logon here https://x12.x10hosting.com:2222/ The message is "Hmm, login details do not seem to be correct. Please try again". However, when I use x10hosting and then access via cpanel my credentials are accepted

all of a sudden I can access cpnael via x10hosting.com!

I'm unable to open https://x12.x10hosting.com:2222

I know my credentials are correct because I logon successful when I use them at https://x10hosting.com/

@Anna Thanks, however, this is the error I receive now: Status: Connecting to 198.91.81.12:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER halr...