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Flush your DNS cache, clear your browsers cache, and restart your browser.

I don't think we have ever been down for a entire day yet. We try to keep the servers online as much as possible. But we were short on staff lately which caused some outages to last longer than normal.

Double check your password. Also try using a lowercase username if you are doing it with the first letter capitalized.

Look in the error log found in cPanel and see if there are any errors about blacklisted functions.

Try using php /home/hlmaster/public_html/prosance/turns.php Also, make sure you don't leave the cron running at three minutes as we suspend crons that run at intervals lower than five minutes.

Is it working now?

If you were inactive for around a month your account was terminated.

Done.

Sorry. By cache I thought you meant your browser's cache. Open the command prompt, run ping studentrentals.x10hosting.com and paste the output here.

Your main domain will not show up as a parked domain. Can you please open up the command prompt, run ping bbcj.x10hosting.com and paste the output here.

Please post your support request in English. We do not have any staff that speak Chinese.

Flush your DNS cache and then restart your browser. http://forums.x10hosting.com/tutorials/27005-flushing-your-dns.html

It should work now. The mail server was down.

Try adding the domain now. Regarding the AMP, follow the instructions. Enter your cPanel username in the form below the message.

I'm going to close this until I catch up :)

Just choose a new username.

Make sure you don't have a firewall blocking it.

What client are you using?

Moved to level two support The firewall is probably blocking it.

Fixed.