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Hello, your cPanel username is gawdtrex you can find this information in your account panel https://x10hosting.com/control (login with forums username and password.)

Since Your problem is resolved Now. I am going to close this thread to mark it as resolved. Feel free to create a new thread if you need more help. ***Thread Closed***

Hello, I am not able to find any record for username j9design. are you sure this was your cPanel username?

You was hosting a proxy script of your account account which is against OUR TOS. This is a permanent suspension and your account is not going to be unsuspend.

Hello, I have unsuspended your account. Can you tell me what type of website you are hosting on your account?

This is a server wide setting and we are not able to provide more resources to a single user. If you need more resources, you can upgrade to paid hosting http://x10premium.com or VPS http://x10vps.com

Hello, Can you please list the files and folders that should be removed?

One of the staff caught your website violating our TOS and suspended it, so There is doubt about that. Also we don`t allow suspended users to backup there files. Because these files contain illegal file that breaks Our TOS.

Hello, It should be fixed now.

I am Escalating your thread to ticket area, admin will look into this issue. ***Click on colored bar above or Go to Account Panel (https://x10hosting.com/control/) to see newly created ticket***

Hello, Old backups of all account are removed now to make room for new backups, so your data can`t be restored unless you have a local backup.

Hello, Can you please try again? post back if you are getting same error.

I can see one database in your cPanel. please check again and post back if anything is missing.

Since Your problem is resolved Now. I am going to close this thread to mark it as resolved. Feel free to create a new thread if you need more help. ***Thread Closed***

Since Your problem is resolved Now. I am going to close this thread to mark it as resolved. Feel free to create a new thread if you need more help. ***Thread Closed***

Thanks for your FeedBack Keep using x10Hosting :)

the problem was in your .htaccess file. The line in default joomla .htaccess file should be replaced with

Can you please explain your problem.

Did you try resetting your password? If not please do it through Account Panel https://x10hosting.com/control

Hello, Please try again, It should be fixed now.