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Unfortunately, we cannot provide much assistance as to what plugins are causing the suspension, as the system only shows that "index.php" was the script that caused it. Trial and error is unfortunately your best bet. You may want to look at thumbnailing options in wordpress as well as your...

Are you saying that you already removed it from your parked domains? Because it is still showing as a parked domain in our system. If you have not, please remove it from parked domains before trying to change your main domain. If you already have (aka it isn't showing in cPanel), let me know in...

you won't see .htaccess unless you enable dotfiles in the cPanel File Manager. There should be an option at the bottom of cPanel to reset all interface settings. After you do that, check the "Show hidden files" box when you open file manager to see if you have any .htaccess files

weird. I'm going to escalate this up so that the admins can take a look at it. As a result this will lock this thread from further replies. You can visit the new ticket by clicking the yellow bar on top or by logging into your account panel at http://x10hosting.com/control EDIT: for...

Your site seems reasonably fast for me, the slowness might have just been due to heavy load on the server at the time. Also, the community support team who answers these tickets have access to all of your account information (account names and domains, NOT passwords or the files/databases...

You can safely ignore that error, as it appears that the subdomain was successfully deleted EDIT: actually, our system shows that you don't have an addon domain either, so... try removing the addon domain in cpanel and adding it again :)

In cPanel, under Email accounts, select an account and choose "Configure email client" from the "More" dropdown

Please recreate your public_html directory and move the files back there Note that none of the files in your home directory are visible on your website, they must be in public_html (or a subdirectory) to be visible on your website

Try installing joomla manually instead of via Fantastico/Softaculous If that doesn't work, then the only way we can reset accounts is by deleting them and having you create a new one. If you want to do that, copy/paste the following in a reply and fill out the required info (bolded and in red...

Is this call from you purchasing a premium account or VPS? If so, please utilize the "live chat" on the respective site instead of posting here, as the helpers here have no access to the premium services.

It appears that your domain is working properly on your Free Hosting Account. As long as you stick with using x10hosting's nameservers, you should be fine for the long run.

Hello, I have unsuspended your account. Did this suspension happen before or after you upgraded to prime?

This forum account is not currently associated with a hosting account. If you can remember, what was the name of your cpanel username from your account?

Hello, You cannot install FrontPage extensions on Free Hosting accounts.

www.erichburchfield.com works just fine for me Have you tried clearing your browser cache? (ctrl+f5 in IE and Chrome, shift+refresh in Firefox)

Are you using the email account [email removed now that issue is resolved] to log in? That is the email registered with your account.

In cPanel under "Email Accounts", you should see a listing of all your accounts. In that list, you'll see a "More" dropdown for each account with a "Configure email client" option. Click on that to see how to configure Outlook

Sounds good, please note that remote MySQL is disabled on free accounts, so you would need to update the mysql database on your site via some other mechanism. Just keep the following in mind: 1) run the spider/indexer on a different host, as it won't be allowed on free hosting 2) the limits we...

Find the line curl_setopt(CURLOPT_FOLLOWLOCATION, true); in your script and remove it, that will fix the error (seems to be line 107). While safe_mode is off, open_basedir is ON and will remain on for security purposes (without it, people would be able to access the files in other people's...

It appears that your register script was trying to send out over 500 (!) emails in the course of an hour, and the limit is much lower than that. While this might have been the result of an attack on your website, it is ultimately your responsibility to ensure that you are following our Terms of...