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Hello, It looks like this account was created after we packaged all accounts on the server (not sure why), however we would have a backup of any files from the 17th of July. Your best bet is to re-signup tomorrow the request a restoration of files\databases. When signing up again please use...

That is the IP from the proxy. This is something we're going to look into in the coming days. You can use what descalzo said above as a work around for now.

Also wanted to add. I'm going to be closing all forum support threads that are over a day old. A lot of the issues people have been posting have been resolved by us completing the maintenance. If your issue is still valid please re-open your thread or create a new one. Sorry for the...

All accounts that were unsuspended as of July 17th have been restored, this includes ALL servers. Support has now re-opened for everyone regardless of what server you are on. If your account states it is suspended in the account panel you will need to open a support thread to have it...

All non suspended accounts on Fris have been restored to one of the 4 other servers. Backend data will be synced in the next few days to correctly report your server. For now it will still say Fris even though that is incorrect.

Starka has about 3 hours left on restores... after that we will start restores of Fris accounts to it. Support for Starka will open tomorrow.

Stoli has finished restoring all non suspended accounts. It is doing a 2nd pass now to pick up any missed. We will also be starting Stoli's portion of Fris accounts shortly. Support for Stoli will open tomorrow.

Restores will be completed within the next 24 hours.

Restores will be completed within the next 24 hours.

Fris is roughly 60% done restoring. We'll be able to come up with an ETA once we get accounts going to Stoli\Starka. Fris has about 5x the amount of accounts to restore vs the other servers.

I believe this is fixed, please let us know.

Having an option to not have cPanel would not work as it would require a completely different system to manage those accounts and a long time to develop a system to manage them. We already have a new solution that we're in the process of implementing, the results so far are very promising. I'm...

Hi Paul, I'm guessing it was previously working before the mass migration? If so, what should be displayed when you go to the site?

I'll try to reinstall softaculous tomorrow.

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Starka is about 80% done a backup... we hope to have this scheduled for upgrade and format tomorrow morning and to have it restoring backups by late afternoon.

Stoli has been formatted and just brought back online. We will be performing setup shortly and will hopefully start restores this evening.

Restore of unsuspended accounts has been completed. Users on Chopin may now request support via the account panel. Submitting a support thread via the account panel will automatically make the thread on the forums for you.

Restore of unsuspended accounts has been completed. Users on Boru may now request support via the account panel. Submitting a support thread via the account panel will automatically make the thread on the forums for you.

ETA for Boru to finish restores is about 12 hours. The part of Fris we are restoring to this server will continue though. We will be opening support for this server either tomorrow evening or the following day to restore databases, files, etc... Please check the bottom of the main news thread...