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I have unsuspended your account. Carl

I have now unsuspended your account. Carl

I am having some difficulty locating information on your hosting account. Do you remember the last time you logged into the forums (before today)?

What is your cPanel username?

X10Hosting has policies in place to protect both x10hosting as well as the users of x10hosting. These policies cannot be changed to accommodate any one particular user. If you find that x10hosting and the policies of x10hosting suit your particular needs then we are very happy to provide you...

What is your cPanel username?

Users suspended under the zero tolerance policy are permanently denied access to their account and files. You will not be able to retrieve your files.

Fris should be fully operational again at this point. The status page has not been updated to show that yet. Are you still having difficulty with your uploads?

Due to the fact that your account was recently unsuspended you may need to wait a little while for everything to get completely sorted out. Sorry for the inconvenience. If you are still having trouble after an hour or two just post back and we will investigate farther. Carl

I have unsuspended you. Carl

You are on the Fris server. Staff is doing a little troubleshooting at the present time. x10Hosting Status

Escalating for account deletion.

The only way to "reset" your account would be to delete your hosting account, after which you could sign up for a new hosting account. Before going to that extreme could you tell us what the issue is? Maybe we can help you in some other way.

The reason for the Fris reboot is for troubleshooting purposes. I realize this is frustrating and we apologize for the inconvenience but you really need to wait for staff to sort things out on Fris and see if that resolves your issue. Carl

Since there is no reason listed for your suspension I am going to escalate this thread so staff can investigate farther.

Your account is on the Fris server which, at last report, was being rebooted. We apologize for the inconvenience but you will need to wait until this process is complete at which time somebody should be able to remove the suspension and get everything back to normal for you. Carl

You are on the Fris server which was being rebooted at last report. We apologize for the inconvenience. This should be resolved soon. x10Hosting Status

You were told this before. I answered your previous thread on this very same topic. No. You were suspended for TOS violations. You will NOT be given any access to your files. You will NOT be given any backups. NO. Stop creating multiple threads about this. You have been given an answer at least...

Your account is on Fris which is rebooting at this time. x10Hosting Status

What webmail are you trying to use? Horde and Roundcube are not working right now. Squirelmail works.