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I'm trying to log into my FTP account using Core FTP, but I keep getting the error "SFTP connection error - Host not found Can't establish connection --> ftp.julie.elementfx.com:21 @ Sun Aug 11 17:06:35 2019 (10038-11001)" I followed the instructions on cPanel, so I'm not sure why it's not...

At least once a day for the past week and a half (maybe longer), my site keeps going down. It seems to last anywhere from a few minutes to hours. I'll get an email with the subject "[Jetpack Monitor] Bad news — your site beautifulmess.elementfx.com is down!" and telling me to check with my...

I just created a 2nd subdomain and want to install Wordpress on it, but the install option is not there (in Softaculous). Is this because I already have Wordpress installed on my 1st subdomain? Thanks. ETA: I want to use Wordpress on both domains, not switch from using Wordpress on domain 2...

Admins, Mods... anyone here? I really need to get this issue fixed.

Since last night I have been getting this error when trying to log into the admin section of my site (beautifulmess.elementfx.com). "Error 429 Too many requests. Too many requests. Guru Meditation: XID: 6599509 Varnish cache server" How can I fix this? eta: I'm on server "xo2".

Thank you so much for your help! I'm not even sure how I got locked out when I was entering the correct password, but I'm glad there was a quick fix. And I will definitely check out that Social Login plugin.

HELP! I'm not sure if the issue I am having is related to being hosted through X10hosting or not, but I am not sure where else to turn. Earlier today I tried to log into the admin for my site (beautifulmess.elementfx.com), but I was locked out. I was told to enter my email and would get...

I thought it might be an update since it was happening to so many of us. Thanks for the quick response.

Hi, I am also having the same issues many others seem to be having. When I tried to load my website, it says My website url is http://beautifulmess.elementfx.com/.

Hi, I'm unable to get into cPanel on my own due to the server issue. Can an admin please switch me over? My site is familytree.elementfx.com. Thanks.

Nevermind my last reply. A setting on a different page of the theme options had gotten changed. Once that was corrected, the fav icon corrected itself. Thanks for the help.

I cleared the cache and am still seeing the ACFFL fav icon. For the theme I'm using, Atahualpa, in their fave icon options section it says to place the fave icon in the folder "beautifulmess/wp-content/themes/atahualpa/images/favicon/fff-heart.ico". I've gone into that folder and the image is...

Hi. I'm not sure if this is a lingering issue from the migration or a separate issue, but my fav icon is not showing up correctly on my site (http://beautifulmess.elementfx.com/). I've checked in the theme settings and the information is set up correctly. It's supposed to be a pink heart, but...

Thank you! It works now!

Thanks for the help. Where do I find my cPanel username and password? When I log into my X10 account and click to go to cPanel, I don't have to enter anything it just automatically logs me in.

Updating this thread to state that I am still having this issue. When I attempt to connect through Filezilla I get an error. "Connection attempt failed with "EAI_NODATA - No address associated with nodename". I know it has something to do with my DNS Server, but I have no idea how to fix it.

I just went into my cPanel account to re-install WP and the original installation is not even showing up. I am assuming that was caused by the exploit and the reason my site isn't loading. Do you know if that is correct? eta: I haven't done an official back-up of my site since last August. Is...

I just wanted to give an update that I'm still experiencing this issue.

I just noticed it for the first time today, but I haven't looked in on my site in at least a few days so I'm not sure when it actually started.

Whether I try to view my website (http://beautifulmess.elementfx.com/) or log into the Wordpress admin page for the site, I get a blank screen. Here is a screencap of what I am seeing. I checked the status and it says that all services are online. Does anyone know what the issue could be...