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China has not been allowed to use our services for sometime now.

This should have been resolved in your secondary ticket.

Your IP was blocked due to attempting to access SSH. Please note SSH is not enabled or allowed via our free services. I have removed the block at this time.

We can see SSL is enabled. Please make sure that you refresh and reload to attempt this again

I apologize for the delay! You should see this unsuspended in the next 1 hour!

I have allowed this domain and you should see service restore shortly!

There are multi strange IP assigned to the account you are using to login. At this time I have removed the block but will need to monitor fur further.

Domain has not been approved so it will be deleted shortly. Once done you can re-create domain as needed.

This has been removed manually at this time.

I do apologize for the delay. You should see this domain active and service restored. The domain can remain as we have added it to our whitelist.

You should see this working at this time

What is your current location?

Service is pending removal. Please check in the next 1 hour to review the new service options on your dashboard.

Glad to hear!

Your main FTP password is changed by the following link : https://x10hosting.com/panel/services The username is your directadmin username and hostname is your account server so : x13.x10hosting.com

Hello, Again, you have to change this password via the instructions I provided under your clients dashboard NOT Directadmin.

You can change your DA passowrd by clicking the service : https://x10hosting.com/panel/services click on your service and click change password. This should not prompt you for an existing password.

I do apologize that it was not resolved. I have processed the refund for the secondary payment. In the future for our starter plan since this is a "subscription" based plan you do not need to manually pay any invoices despite if our system says so currently ( we are working on resolving that)

You should now have access to your service if you still receive this error let me know.

I do apologize for the delay I was reviewing this. I can see our system had a false positive on the domain term used. I have allowed this domain going forward in the event you want to give our awesome service a second chance! Otherwise the service will auto delete after ~40 days of not...