Search results

When you installed the software it should provide a subdirectory you can manually enter instead of "public". You should also be able to just remove the subdirectory and leave the field blank so it installed in the main root as you described. I would recommend attempting to delete the install...

Your first issue and question is regarding access to our services based on IP and country which is what I attempted to address. Kindly post a screenshot of the current message / error so we can resolve this for you as well.

What is your current country of access? We can see you may be using multi VPN / Networks to access your information and service with us. This is causing issues with us tracking a "real" IP / Location for your service. While we do understand privacy and the usage of these systems when browsing...

This has been increased. Note this may have gone unnoticed if you only posted inside this users thread and not made your own.

You should now have access

I have removed the block. Please reply back in this post if you see this happening again so we can review some filters on our backend.

Please re-attempt this access

Hello, We see you may be hitting one of our modsec rules our software uses. I have filtered these to hopefully prevent this from happening again. Please do let me know in this ticket if you do see it happening again

Glad to hear!

I apologize for the dela but as spacesx said above posting in the support forum should get a quicker reply! This should now be enabled!

We have reviewed this and you should see service activate again. Please allow up to 1 hour for the local DNS to update.

We have reviewed this and you should see service restored in the next 30 mins once the DNS updates!

I do not see any blocks via your IP at this time. Can you recheck access and let us know the results?

Can you reattempt this? If this fails I do see you are using external DNS. You may need to temp. point your full DNS to our system via the NS : ns1.x10hosting.com ns2.x10hosting.com Once the SSL is activate you can then revert the DNS as needed.

Please re-attempt this access

Your service was refunded based on your charge back request. Since you did not give our team time to reply or correct any issues and charged back instead of the refund we would have provided the service has also been cancelled.

We can see your IP was blocked on our end. I have removed the block at this time.

I do apologize it seems when we restored the service it did so in its old state. This should now be active. Please allow a few moments for your local DNS cache to update!

This was already restored. Please see your other post regarding the seenie account.

Your files have been restored to the org. account access. Please note if you see any issues viewing this online, you may need to reset the permissions as we restored these files from our backend. But ALL files are there via the file manager if required etc. The reason for the delay is the...