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  1. E

    Service Restoration Request

    I do not see a service account tied to this forum name. Can you make a new post and provide a domain name for us to review any options?
  2. E

    Status Terminated

    I do not see any hosting account attached to this forum name. Do you have a domain I can review to see if there are any options?
  3. E

    x10hosting.com/login down

    This should be up!
  4. E

    Now it's really bad FTP

    I do not see any IP blocks since we removed this earlier. can you provide a screenshot of the error you are getting?
  5. E

    requesting unsuspension

    You should see your service active again
  6. E

    requesting unsuspension

    We see your account is active. Can you confirm what error you are getting?
  7. E

    Now it's really bad FTP

    I can see you added your website to your signature. We have removed your block and made changes to our backend to attempt to prevent this issue again.
  8. E

    BTW: Website Timeout (Again!), but only for ME (Again!) :-/

    I do see that your domain may be hitting some MODsec rules on our security backend. The latest was for an actual WP-admin failure from your local IP. The others in the last few days are for what we believe to be a false positive from the WP side. Which again, we have whitelisted your domain for...
  9. E

    Unable to open control panel - get "Internal error. Please refresh the page and try again."

    I do not see any issues currently. Can you re-attempt and let me know if this is still happening? The access may have been due to a brief downtime for upgrades or maintenance
  10. E

    Drive space still showing as 472.52MB used.

    I can see your current usage is "normal" as you describe. Cleaning up log folders is always a good idea to make sure you reserves the space needed. However, also as a long term user I have increased your available space to help in the event you can not clean these up in time in the future.
  11. E

    x10.mx works unstable

    I apologize you may be having issues. However, I wanted to note that our paying customers receive a 24/7 dedicated support team and ticket system. Whereas our free hosting is generally supported by our volunteer helpers. however, feel free to make a post or join our discord to report any issues...
  12. E

    x10.mx works unstable

    Hello, I am unsure what issue you are having as it is not fully described. I can not lookup your account as you do not seem to have any hosting service attached the forum account you are using. What is your domain name currently? Can you provide a screenshot of the errors you are describing...
  13. E

    Why is X10hosting blocking my IP address while I am working on my website?

    I do not see your IP blocked at this time nor in our past logs. Can you utilizes our discord support and let our team know in real time when you see this block happening so we can review what may be happening? https://discord.gg/Ab9eGwsxh2
  14. E

    IP blocked?

    I do not see your current IP blocked on our end. Are you able to browse your domain? Your IP does not seem to be standard residential IP so something else may be blocking. however, at this time I can not find an IP block.
  15. E

    requesting unsuspension

    Service should be active and domain is removed
  16. E

    Not allowed to modify my SSL settings

    Should now be enabled.
  17. E

    requesting unsuspension

    We can see service is active at this time. The mentioned screenshot may be due to your local DNS cache
  18. E

    Why is my control panel showing that I have 554MB when I only have 316MB in my public_html folder?

    I can see you are using around that much on disk data. The main two locations i see usage on are : 324M public_html 159M logs The logs can be truncated / cleaned or removed as you need.
  19. E

    Resolved When Php version 8.3 available?

    We have provisioned PHP 8.3 for your service at this time.
  20. E

    requesting unsuspension

    Account is now active!
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