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Depending on your browser cache settings and server headers, you may be seeing a cached version of your website. Try visiting your website in a private window or clearing your cache. You can disable caching by creating an .htaccess file in your public_html folder with the following contents, or...

I think you can use the forgotten password link to change your password; that seems to work.

As I kind of eluded to in the forum sticky, we're having trouble because we have over 10,000 users requesting SSL certificates at the same time from letsencrypt and they do not let us do that. Unfortunately, until the queue clears out a bit you may actually have tried to get a certificate when...

One thing that's tricky for new users is that Linux doesn't treat the period character "." as anything special EXCEPT if it is the first character. So a file named .htaccess (notice the period as the first character) is a special file called a dotfile (because it starts with a dot). It's easy to...

Can you please try again? There is a limit of how many new SSL certificates letsencrypt will issue x10 during 1 hour and I have seen that be the biggest problem so far.

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I checked your login to the account panel, not to the forum. The IP is the same, though.

Keep in mind that signups are still being worked on. Once you have your account deleted, you may not be able to create a new one for some time. I can see if an admin can change your forum name; I don't know if that's possible or not since it's linked, but it never hurts to ask.

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Chose let's encrypt in order to have one generated. User SSL is if you have a valid certificate from an issuer already.

Your IP address is owned by NordVPN; I'm not sure how it would be the case unless there's some error in the registry. I see the IP address you signed up with is a valid residential IP, so I don't think you're trying to bypass x10's security, but I have to refer this to an admin to have them...

I'm sorry, your hosting account is not linked to this forum account. Can you provide your domain or user name?

It could be caching; are you forcing the browser to clear the cache when you reload? Some software can add serial numbers to the javascript file name to avoid caching old values, or you can add no-cache headers using .htaccess (as long as you remember to remove them later!). Some software such...

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@karrx10h Please try again now @eliteel5 I'm wearing a lot of hats right now, since I just picked up a developer position at x10, along with forum moderation, free hosting support, and discord chat support. Updating the KB has been a priority for me, but right now my main goal is to get new...

I think the intention was to hide the user's real domain and use a fake one. You can post your real domain so standard users can help you. I can see your domain because I'm a moderator, but not everyone here is. I can see that m***aorg.x10host.com works correctly and m***a.org does not work...

please go to this page and then save https://x12.x10hosting.com:2222/user/ssl/letsencrypt Please keep in mind, in accordance with the post at the top of this forum, that letsencrypt certificates may be delayed since all users are being transferred to this option. I do not have any indicator on...

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Good news! I'm officially on the development team for the new sign up and account panel! Well, maybe good news? Anyway, I'll be able to provide better information now that I'm in the know. Stay tuned!

I hope everyone had a good holiday and had some celebrations, because you're not going to celebrate when I tell you that signups are not ready yet. I'm working with the admin team on trying to put together some new things that might get this process out of the slump that it's in. So, if I seem a...