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  1. garrettroyce

    Resolved DMARC setting

    Thanks for the follow up. I don't have that screen available on x12, so there's still something up, but I'm glad it's working for you.
  2. garrettroyce

    Resolved My website does not work

    https://developers.google.com/speed/public-dns/docs/using
  3. garrettroyce

    Resolved My website does not work

    It sounds like a DNS issue from your ISP. There are advantages to using a 3rd party DNS provider. However, you should check with your ISP and your networking equipment to see what is supported. Generally, changing your DNS settings on your router will provide the best experience. OpenDNS and...
  4. garrettroyce

    Resolved Just Installed Mybb For My 2nd Site And It Is Not Loading

    You can have 2 sites, you cannot have 2 accounts.
  5. garrettroyce

    Resolved Question about c panel -Patty han

    Make sure you're using your user name and not your email address. You used beadsx12 for your user and for the forum here.
  6. garrettroyce

    Resolved My website does not work

    Depends on the block type. If they're blocking DNS, then use a different DNS provider such as Google (8.8.8.8 and 8.8.4.4). If they're firewalling x10's servers, then you'd have to go through a proxy or VPN. X10's login service does not like VPNs and proxies, so that will probably get you banned...
  7. garrettroyce

    Resolved Just Installed Mybb For My 2nd Site And It Is Not Loading

    Not sure why you linked yandex mail. The link text is right but the link itself is bad. Either way, the domain is not set up correctly. Make sure everything is right in DirectAdmin for the domain.
  8. garrettroyce

    Resolved Question about c panel -Patty han

    x10.x10hosting.com is not your server. x11 is. Make sure to use HTTPS and port 2222 https://x11.x10hosting.com:2222
  9. garrettroyce

    Resolved Question about c panel -Patty han

    Your website isn't suspended. There doesn't appear to be anything wrong with your account. And, it was working before, so it seems weird that it would be server side. Can you log into https://x11.x10hosting.com ? THIS LINK IS ONLY FOR TROUBLESHOOTING. YOU MUST USE...
  10. garrettroyce

    Resolved Files missing after migration

    There's nothing needed from you right now. We're waiting on an admin to be able to take care of this.
  11. garrettroyce

    Resolved Question about c panel -Patty han

    Please try clearing your cookies and cache. This fixes the issue most of the time.
  12. garrettroyce

    Resolved DMARC setting

    I don't even have that option on x12. My guess is that it's not enabled. Requesting an admin look into it.
  13. garrettroyce

    Resolved FTP issue on x15.x10hosting.com

    I escalated the issue. It should be working now with a permanent fix on the way.
  14. garrettroyce

    Resolved FTP issue on x15.x10hosting.com

    You're only allowed one account per person. Please try to consolidate them.
  15. garrettroyce

    Resolved Can't access my free hosting account

    There's a thread stickied at the top of this forum for this issue. Please read and make sure you understand what happened: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ Your last valid login was in December Requesting admin assistance.
  16. garrettroyce

    Resolved FTP issue on x15.x10hosting.com

    It looks like several users are seeing this issue. I'm merging your requests and putting this as a sticky. Please stand by. I'm notifying the admin team.
  17. garrettroyce

    Resolved Issue Accessing cPanel (DirectAdmin)

    Have you had an issue with many failed logins? Email, FTP, DirectAdmin, etc. will all cause a lock-out if there is a login failure detected many times.
  18. garrettroyce

    Resolved I NEED MORE SPACE PLEASE

    Make sure you meet the qualifications for extra disk space: * You are using 75% or more of your current disk space * You are following the terms of service and acceptable use policy * You have no backups of your website or any other files stored * You have no pictures, videos, audio, programs...
  19. garrettroyce

    Resolved Is x13 down?

    No problem. An admin will see this thread and resolve the issue.
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