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  1. garrettroyce

    Resolved x10Hosting Affiliate Program Credentials Forgotten

    @juliusal Any updates? Sorry, I haven't been able to clean up old posts due to my work being hectic.
  2. garrettroyce

    Resolved "ACCOUNT SUSPENDED", SIN ACCESO A CPANEL, SIN ACCESO FTP

    Bumping for admin review @Anna @tunybrasco19
  3. garrettroyce

    Resolved x15 server isnt working

    Notified admins. Please give them some time to respond.
  4. garrettroyce

    Resolved site can not be reached

    X15 does appear to be down. @hamradi2 you are also on X15. I'm letting an admin know.
  5. garrettroyce

    Resolved site can not be reached

    Your domain DNS is returning an error. You need to work with your domain registrar or DNS provider. - - - a:hamradiotv.ga  1 b.ns.ga 185.21.169.49 NON-AUTH 58 ms Received 2 Referrals , rcode=NO_ERROR  hamradiotv.ga. 300 IN NS ns1.epizy.com,hamradiotv.ga. 300 IN NS ns2.epizy.com,  2...
  6. garrettroyce

    Resolved site can not be reached

    I need your domain to help any further. The domain linked to your account signup looks like it isn't working or isn't valid.
  7. garrettroyce

    Resolved Free Hosting Account

    I have removed your suspension, but you hadn't logged in between October and today, so your account was purged. See this sticky https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ Requesting admin assistance
  8. garrettroyce

    Resolved Apache Is Functioning Normally...

    It could be if the HTTPS private_html setting is turned on. DA -> Domain Setup -> [Your domain name] -> private_html setting Also, check your error log and see if it's an issue with .htaccess or etc. The account looks like its in good standing, but an admin would have to check to be conclusive.
  9. garrettroyce

    Resolved Apache Is Functioning Normally...

    HTTPS is not supported on free hosting anymore. You need to change your configuration for your website to use the same directory for HTTP and HTTPS. You can then use CloudFlare or a similar service to provide HTTPS. I can't see if there's an issue beyond that, but your account appears not to...
  10. garrettroyce

    Resolved Php Update Question

    It happened on a different server a while ago. I think the admins know how to fix it right away. Requesting admin assistance.
  11. garrettroyce

    Resolved How to increase storage space

    Requesting admin review. Keep in mind: * An admin is going to see everything on your account * Backups of files on your account are not allowed * Files not related to your account are not allowed * Music, video, e-books, etc. that are not yours to distribute are not allowed * Anything else in...
  12. garrettroyce

    Resolved Apache Is Functioning Normally...

    It's been 30 days ever since 2006; I don't think they'll be changing it any time soon. The login requirement is to detect accounts that are not being used by the owner. Your website could have a lot of users, but if the owner isn't around, then there's no one managing it. And, if no one is...
  13. garrettroyce

    New account signup

    It's been over a month and I'll be frank here -- it's not an overwhelmingly positive update quite yet. The software team is still developing the new backend. Things are progressing but obviously not as well as originally thought. I'll be sharing any new information as I'm able to pry it out of...
  14. garrettroyce

    Resolved Apache Is Functioning Normally...

    Your contact will be here on the forum in the support section. I split your thread this time since you didn't know, but please don't piggy back in the future as it makes things harder to track and it might mean that your request doesn't get answered. Requesting admin assistance.
  15. garrettroyce

    Resolved Custom Domains

    Those guides are outdated. Cloudflare SSL using flexible mode works. You can find tutorials on their site. For this to work, you must use your own domain name (eg, NOT .x10.mx).
  16. garrettroyce

    Problems with signing up

    I think March 2021 is a solid goal. x10 spent the better part of 10 years developing the last backend. Mostly fixing cPanel bugs, but that's none of my business lol
  17. garrettroyce

    Resolved Custom Domains

    letsencrypt works great for a good number of domains per server, but I think it would be very difficult for x10 with tens of thousands of users on many servers. It's something that could go on a wishlist, but since Cloudflare offers a free solution to this already, I think the admins would not...
  18. garrettroyce

    Resolved "Error Forwarding Your Sign in"

    Don't use this link. It bypasses the x10 inactivity checking system. You will get suspended if you do not use https://x10hosting.com/sso/main at least once every 30 calendar days.
  19. garrettroyce

    Resolved Upgrade Question

    You have a ticket system with dedicated staff and a 99.9% uptime guarantee. There is no phoneline or chat. For something like phone or chat, you'd usually have to buy managed hosting, which x10 doesn't offer. Managed hosting is quite a bit more expensive, though. The nice thing about paid is...
  20. garrettroyce

    Resolved Custom Domains

    If you use a pointer, that should work. If you use an addon domain, you should add files to its folder. You can consider using an addon then redirecting via .htaccess, HTML, or javascript.
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