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  1. garrettroyce

    Resolved Request to unsuspend my web page.

    Your account is still suspended. Sounds like you moved to another host. Your account will be deleted eventually and all files and information will be gone forever. If you do not resolve this suspension, nothing will be recoverable. I'm marking this resolved, but feel free to open a new request...
  2. garrettroyce

    Resolved An error occurred while updating Could not create directory (wordpress)

    This happens if you don't have a good temp directory set. Make sure that your Wordpress and/or PHP config have a proper temp directory. The entire path to the temp directory must exist, eg ~/path/to/temp/folder must have a folder "folder" inside of a folder "temp" inside of a folder "to" inside...
  3. garrettroyce

    Resolved Apache is functioning normally

    You hadn't logged in between January and May, so you're exactly right. Requesting admin assistance.
  4. garrettroyce

    Resolved Request to unsuspend my web page.

    It's not an issue with redirection; more than likely someone found a way to upload files to your account and then try to trick your users into compromising their computers. The best thing to do is to delete everything and start with a known good copy. I would defer to an admin on this one...
  5. garrettroyce

    Resolved is x13 is down?

    Are you still having an issue? Your IP address could be blocked in some instances.
  6. garrettroyce

    Resolved Additional disk space request

    x10 will increase your disk space as needed. The 'unlimited' part of free hosting is being changed up a bit, but the admins will increase your space as necessary. A few pointers: * An admin is going to review your account. Make sure everything on it passes the terms of service and the...
  7. garrettroyce

    Resolved upload on the fritz

    I'm not really sure what you're referring to; the limit on disk usage is 512 megabytes, 50,000 total files and folders, and 10 megabyte max file size. It sounds like you know what you're doing, but make sure you follow the terms of service with media files. I didn't do any research on what...
  8. garrettroyce

    Resolved upload on the fritz

    What's the file size? How are you uploading it?
  9. garrettroyce

    Resolved Website unreachable and no cPanel

    If you look right at the top of this forum, there's a sticky about this: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ Requesting admin assistance.
  10. garrettroyce

    Resolved x10hosting run python?

    Python is not a free hosting feature. You could probably run a small Python script via cron, but it wouldn't be feasible to run an entire website. Python's website has a few suggestions. https://wiki.python.org/moin/FreeHosts
  11. garrettroyce

    Resolved Where the hell is delete account option?

    I suspended your account to expedite the deletion process. Your information will be irrecoverably deleted from x10's servers at sometime in the near future.
  12. garrettroyce

    Resolved Website does not load. It times out

    Your DNS did not transfer correctly. I'm requesting an admin fix this.
  13. garrettroyce

    Resolved Stuck in permanent Unsuspend mode

    I have unsuspended your account.
  14. garrettroyce

    Resolved Cannot access cPanel/DirectAdmin

    Everything looks fine according to the access logs. Please try clearing your browser's cache. As a side note, please be careful when posting your personal information online. Your website exposes a lot of information that could be used by scammers.
  15. garrettroyce

    Resolved I cannot access my emails, for some months now.

    Your server is not xo2 anymore. That server is gone. Your server is x13. Please see the link to my FAQ in my signature below and read the mail section.
  16. garrettroyce

    Resolved Can't export database

    The instructions for the script are inside of it. It wants you to write a single line of code. Make a new file like this: <?php include('my-sql-export.php'); EXPORT_DATABASE("localhost","user","pass","db_name" ); ?> Save the file from the link to your computer and name it my-sql-export.php...
  17. garrettroyce

    Resolved Can't export database

    Maybe this would work better. You can change the PHP max execution time from DirectAdmin -> Extras -> PHP Version -> PHP Options and set it to something ridiculous. This script runs outside of DA, so it won't be affected by the system limits, only your set limits on the PHP Version page...
  18. garrettroyce

    Resolved Cannot log in to admin panel

    I checked your login log, see this thread: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ Requesting admin help.
  19. garrettroyce

    Resolved Sitepad Premium - Refuses to use new sql extention (Requires old)

    I'll ask an admin to look at your configuration. I don't think there's a reset button, but they're all good at diagnosing problems.
  20. garrettroyce

    Resolved Sitepad Premium - Refuses to use new sql extention (Requires old)

    You have to use the Select PHP Version tool from DirectAdmin, under the Extras menu. You can enable the extension, which will require an old version of PHP as well, probably the 5.X branch.
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