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  1. Anna

    Paid hosting down. Please respond to my ticket

    Unfortunately most that are active here would be the people with no access to premium, that said I have sent a message to one of the ones that are on staff for premium as well. While this technically wasn't a support request for free hosting, and thus perhaps it felt wrong to post in that...
  2. Anna

    Password reset

    It asks you to provide the login details you use HERE on the forums, in order to link the new hosting account you are signing up for with this existing forum account, you clearly know the login credentials for the forums since you are here posting.
  3. Anna

    what happened to my account

    Does the system per chance say that the email exists on the forum and ask you to provide the credentials of your forum account? I assume you refer to the same email as you have here on the forums with the blurred one, it does at least match what is shown, and under that email address I can not...
  4. Anna

    Can't access my free hosting account.

    The free account is indeed active, using the outlook email, there should be nothing preventing you from logging into the free account at: https://x10hosting.com/panel/ with that as the username and the designated password. Do you get any errors? Ps. I redacted your email addresses as it is...
  5. Anna

    File not found error

    Linux is case sensitive, meaning File.mp3 would not be recognized as the same as file.mp3 Check that you match case fully, if the filename stored has capital letters you will need to call it using capital letters.
  6. Anna

    Request to Increase Disk Space

    The premium package does not have a hard limit, it is unmetered (that said if it were to become several gigs within hours/days it may raise questions)
  7. Anna

    Unable to access

    Server techs has been made aware and are working on resolving the connectivity problem with x12 currently.
  8. Anna

    server without access

    Server techs has been made aware and are working on resolving the connectivity problem with x12 currently.
  9. Anna

    Request to Increase Disk Space

    You're not eligible for an upgrade. The service need to be at least 7 days old, and usage need to be at 75% of the initial allotted space. As for deleting of unnecessary files, ONLY delete files you uploaded/created. Anything outside of /domains/DOMAINNAME/public_html is system related, unless...
  10. Anna

    Trying to login

    There is no active account under that email address. You would need to sign up for a new account, there may however be an existing forum account, if that is the case you will be asked to enter those credentials during the signup process. All accounts that were inactive when we moved to the new...
  11. Anna

    More storage space

    I have increased your available storage for free.
  12. Anna

    More storage space

    I have increased the available storage space. A word of advice though is that you regularly download backups to your own local computer as to have an offsite backup in case needed. If you store too many backups (1-2 is regarded ok) you will not be eligible for increases if that amounts to the...
  13. Anna

    SSL access to domain

    SSL has been enabled on your account.
  14. Anna

    X11 Issues

    Weather it makes sense or not I can't attest to, I'm just relaying what the note in the firewall was, and that said failed pop3 logins.
  15. Anna

    requesting unsuspension

    Your account is currently not suspended.
  16. Anna

    X11 Issues

    Your IP was blocked by the server for "Failed POP3 login", please ensure you have the correct credentials for your local email client to avoid it happening again. I have removed the block.
  17. Anna

    Request to lift restrictions

    Your account is suspended for inactivity, meaning you did not properly login to the account panel for more then 30 days. You can unsuspend yourself by logging into the account panel and click the service name and hit the unsuspension button. Should you run into problems doing so please post...
  18. Anna

    Unsuspension failed. Please refresh the page and try again.

    I have unsuspended your account. However, looks like you are trying to use Cloudflare with the domain, that does usually not work with the free subdomains provided, so you'd look into that properly before the site starts working.
  19. Anna

    Need additional disk storage

    I have increased your disk space, however, your account is also over quota for INODES so you will likely still see problems. The only way to increase Inodes is upgrading to either the starter plan or a premium account. Moodle in itself is not the best for free hosting outside of basic testing...
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