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  1. Anna

    I am unable to backup my website

    You would need to start with removing the backups you already have, either download to your local computer via FTP or via DirectAdmin, and delete the backups from the server. You have nearly 400 mb in a folder called wpvividbackups (under wp_content).
  2. Anna

    Important Multi-Account Unblock Requests

    According to the post you quoted, they are checked until that point, so I guess that means you either did not post the request correctly, or you are not eligible to be unblocked. Make sure you post in the correct manner, with the information as required in the first post of this thread. If you...
  3. Anna

    Unable to access website

    Rename the folders for the plugins (this disables the plugin). Then one at a time you put them back to the original name and see which one gives trouble. There may be information in the error log as well, found in DirectAdmin under "System info and files" -> "error logs.... "
  4. Anna

    Increase disk space

    Over 500mb of your usage appears to be backups. Backups should be downloaded to your local computer for safe keeping. Having backups on the service will not help at all if said service fails. From what I can see you also have two backup plugins that both may be active (one uses roughly 370mb...
  5. Anna

    Domain not connecting to x10

    If this is about the custom .nl domain I see in your account, it does not show as using our name servers when checking with an online tool: https://intodns.com/ Did you recently change the nameservers? It could take some time to propagate, and until it has it won't work properly (but may work...
  6. Anna

    Country Code Blocklisted

    If not for the fact that the account was created after the country was blocked we could absolutely have set an exception. Bypassing the block by any means is not something we allow so you will not gain access to your account at this time.
  7. Anna

    Logged in last week, successfully unsuspended, account then terminated for "inactivity".

    By the looks your account would have been in termination queue already when you hit suspension as you did so at the same day as termination was marked, after 90 days as inactive. The logs also unsuspension time is after termination time as well, so that also indicates it was already set for...
  8. Anna

    Need assistance please..

    I'm not sure, I have not been told an eta, but usually it's not disabled for very long so hopefully will be opened up within a couple days
  9. Anna

    Need assistance please..

    Sign-ups for free hosting is currently disabled for maintenance. However, the page in your screenshot would be part of the login process rather then the signup process.
  10. Anna

    uploaded wordpress through filezilla, error: "To change this page, upload your website into the public_html directory"

    The problem would have been the presence of the default file that held that message, a file called index.html WordPress does have an index.php While both are files that would be served automatically when browsing to the domain, the hierarchy on the webserver would have put priority on the...
  11. Anna

    Domain name edit

    Then you could set one of your other current as default domain, remove the one that is spelled wrong and then add the correct spelled one. Note that deletion of domain will delete contents in that domain folder along with the domains root folder, so make sure you back up everything you need...
  12. Anna

    Error trying to activate SSL

    SSL is now enabled on your account.
  13. Anna

    Problems validating my e-mail address

    As far as I can see it looks like the email is verified. Do the message still appear if you log out and log back in again?
  14. Anna

    domain not connected

    You are not looking to transfer the domain, so you do not need the transfer code (nor will free hosting have an option to transfer a domain into the account). Your domain works fine, except for the fact you have not issued a proper SSL cert for it, the domain currently uses the server cert...
  15. Anna

    Error trying to activate SSL

    There is no hosting account attached with the forum account you are posting from, you should always use the one linked (this can be seen in the account panel under profile). To be able to assist we'd need to know your domain name to look up the account.
  16. Anna

    IP Block

    Your IP was blocked for Failed SMTP AUTH login. Make sure you have the correct credentials in your mail client. I have removed the block.
  17. Anna

    Account 92322

    That would be because you are trying to use an unregistered domain. If you want to use a custom domain instead of the free ones (subdomains) we offer during sign-up, you would actually need to register (purchase) the domain first and configure it for use with our service at the registrar...
  18. Anna

    Disk space request

    I have increased your available disk space.
  19. Anna

    Softacolous Add Backup Location

    It would want your DirectAdmin username, and the password you set for that when creating the service. The DirectAdmin username is the 8 chars you see before @ where it says: xxxxxxxx @ x1# in your panel. If you don't know that password, you can change it by first clicking on the service name and...
  20. Anna

    Difference between Free Plan VS Premium Plan

    If you scroll down a bit on the main page: https://www.x10hosting.com/ you will see a comparison that shows the most significant differences and limitations of free hosting, though on that the free is labeled basic. Among other limitations is that the resources are shared with a larger number of...
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