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  1. Anna

    Important Errors when trying to login / reply for inactive email

    Make sure you are not connected to any VPN or Proxy when accessing our site, we do not allow those as they are typically used to bypass other restrictions. The IP you connect from is a commercial which is a strong indicator for VPN/Proxy.
  2. Anna

    Important Errors when trying to login / reply for inactive email

    We do not allow bypassing the block at this time, all you can do is wait and see if the country block has been lifted at a later date.
  3. Anna

    Important Errors when trying to login / reply for inactive email

    Your IP is blocked due to abuse, and I can see your account is also suspended for that same abuse. This will not be lifted.
  4. Anna

    Error code EF8E0C45AFCE46B7A. Please go to the support forum for assistance.

    The error code indicates a temporary block for failed logins. That temp block is now long gone. Are there any further issues for you? Note that you posting in the wrong section likely delayed the answer a bit, I moved it to the proper place. Make sure that you use this section for any further...
  5. Anna

    Delete Account

    Why can actually be good to know, sometimes it is possible to fix the account, but it is true we don't require them to tell. I have set the service to terminate and it should be removed within a few minutes. Do you also want the dashboard account removed or were you planning on creating a new...
  6. Anna

    Resolved Error code E2AB1F11DF2D26EF1. Please go to the support forum for assistance.

    The country you are in is no longer eligible for free hosting. However since your account was created before the block was implemented I have set an exception on your account so you should now be able to login properly.
  7. Anna

    Unreceived Password Reset Email

    It looks like your dashboard account never was fully migrated, but don't worry the actual hosting part with the files etc is still intact. In fact, it might have served you well that it wasn't fully migrated, the new system was activated September 3rd last year, which means your account would...
  8. Anna

    Hi, on my free hosting account, I can't unsuspend my account

    I have unsuspended your account. You will need to login as soon as possible to avoid getting suspended for inactivity again.
  9. Anna

    Requires Staff Unable to access hosting panel

    Looks like your actual hosting account is somewhat broken, this likely occurred at the time of migrations in December of 2019. I'll go digging and see if we still have the backups from pre-migrations to restore. If they are removed your only option would be if you have your own set of backups...
  10. Anna

    Request: Disc space upgrade

    You are perfectly allowed to bump your own thread, as long as it isn't done with less then 24 hours from last posting. Your diskspace has been increased.
  11. Anna

    DISK SPACE UPGRADE REQUEST

    I have increased your diskspace. Note that backups are of best use stored offsite, if anything goes bad with the account, backups will go with it. Also on that subject, files that are over 10mb will get removed, the automation is not yet activated on the new servers but it will be. This is...
  12. Anna

    Free Disk Space Upgrade

    I have increased your available diskspace.
  13. Anna

    We hope to unblock countries.

    Support is only done in English.
  14. Anna

    Free Disk Upgrade Request

    I have increased your available diskspace. I also enabled SSL on your account so you should now be able to properly use https with your domain.
  15. Anna

    Error EAC261AF16F143972

    His existing account already has an exception set to bypass the country restriction. He clearly says he tries to create a new one.
  16. Anna

    Resolved Request For Delete/Add Service

    It is likely some permissions got messed up from what they need to be when you re-created folders. It is indeed possible to terminate the current and allow you to recreate the service, it may even be the best solution to ensure everything works properly. Before I do so, please confirm you...
  17. Anna

    Error EAC261AF16F143972

    You already do have an account, you are only allowed to have one. Currently your account is suspended for lack of logging in though, there is a requirement to login to the account dashboard (https://x10hosting.com/panel) at least once every 30 days to keep the account as active. Once logged in...
  18. Anna

    Error while creating an account

    If you paste the errorcode (the one that starts with E) instead of posting a screenshot I can look it up for you. That said, the most common reasons would be using a VPN/proxy when signing up or being in a country we currently do not provide free hosting for.
  19. Anna

    Agregar dominio propio

    @garrettroyce could you take a look at this? Sounds like it is something that would be part of the system causing it to become an error.
  20. Anna

    Can I get a backup of my account?

    Due to the nature of your suspension you will not get any backup of your account.
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