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  1. Anna

    Delete domains

    The domain has been set for removal and should be removed within a few minutes.
  2. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are in are not currently eligible for free hosting, however since you are a long time user I have added an exception to your account so you should now be able o login.
  3. Anna

    In Progress requesting unsuspension

    ToS violations are permanent suspensions, meaning the account will remain suspended until terminated.
  4. Anna

    Where can I manage my DNS information?

    Your account, due to its age, appears to have been put on a non existing plan in the migrations, I have now corrected that so you should now havd DNS Management under Account Management as well.
  5. Anna

    Domain pointer message "domain exists on the server 198.91.80.155"

    This would most likely be a result of the domain not being properly removed from one, or both, name servers when you hosted it prior. I'll need to know the domain however to remove it from the name servers.
  6. Anna

    Magento Error

    Not all scripts will work properly with free hosting due to its limitations. Unfortunately we can not test them all beforehand. Due to the requirements of Magento it has now been removed from Softaculous app installer as well. Does the older version require an older version of PHP? If so you...
  7. Anna

    Please Delete The Domains

    The domains has been set for deletion and should be removed within a few minutes.
  8. Anna

    500 Internal Server Error when invoking PHP scripts.

    Glad to hear it works again.
  9. Anna

    Resolved Cannot Login to my Hosting Account

    Can you please try now, there was a small error with the transfer of your account into the new backend, but don't worry all data should be safe on the server.
  10. Anna

    Requesting access to my account

    I can only provide information about the account that is related to this forum account (which in turn would be associated to r**i@lay****ey.co.uk email address, ** does not represent actual number of chars). This account does not exits on the new system, not for the panel login nor on...
  11. Anna

    authenticating MailChimp?

    I'm not familiar with MailChimp, so I'm not sure what they are looking for. I do see you have a couple extra cname records to that domain however, as well as a DKIM txt record. If you provide information about what exactly you are supposed to add we may be able to better assist you in...
  12. Anna

    Magento2 Hosting Not Working

    Not all scripts will work well on our free hosting due to its limitations. What specifically makes you say it is not working? We can not troubleshoot based on it not working alone. What happens? Any error messages?
  13. Anna

    Domain Removal please

    The domain has been set for deletion and should be removed within a few minutes. Ps. you do not need to enter your email address when requesting support, the forum account do have a link with the hosting account so we use that for lookup. I have edited out your email address for privacy.
  14. Anna

    Eliminar cuenta

    The domain has been set for termination and the account closed pending termination.
  15. Anna

    Please wait while your request is being verified...

    This appears to be coming from the "antibot" you have in your account, and would thus be outside of the scope of our support (we can not support the functionality of apps/scripts you put on the account).
  16. Anna

    x10.bz domain gone?

    This should be sorted as far as I am told, and your domain works fine for me at this time.
  17. Anna

    Lost Access To Account Email, Need To Get Back In

    Send me a PM here on the forums with the new address you want set and I'll sort it out. I have for now unsuspended your account, but it will end up suspended again if no login is made. Please note that ONLY logins to the panel (https://x10hosting.com/login) will count towards keeping the...
  18. Anna

    Error E31D0A061F970BFD7

    The error code indicates you may be using a commercial network which often means VPN/proxy, neither of which is allowed with free hosting so make sure you are disconnected from any such.
  19. Anna

    Unable to access Control Panel

    I replied the post you made on the other thread
  20. Anna

    Important Errors when trying to login / reply for inactive email

    Looks like your account was broken in transit when we migrated to DirectAdmin back in December 2019. Do you have your own set of backups or do you want me to attempt to re-do the transfer with the backups we have from that time?
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