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  1. Anna

    Where to upload my files?

    Right now, nowhere. There was a server outage as announced at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ x12 (your server) is not done so until it is you will see files missing and should not make changes on your account as they would likely get...
  2. Anna

    Important Server issues all servers.

    You won't be able to until your server is completed.
  3. Anna

    Important Server issues all servers.

    The servers are being worked on, last update I had was that x13 was nearly done, and the others had the process started. Until the servers are completed errors will occur and files will appear missing, we do have backups so everything should be restored properly in the end.
  4. Anna

    "Error code EC807104664AAC267. Please go to the support forum for assistance."

    For the panel you will need to use the terra.es one when requesting the reset, you can absolutely change it once you are in however, the email for the hosting panel was never changed (I don't have permissions to see what you have on the forums btw).
  5. Anna

    "Error code EC807104664AAC267. Please go to the support forum for assistance."

    Looks like you are trying to get a password reset for an email that is not in the system so it looks like you may be using the wrong one to reset the password with I can confirm however that the email used for the hosting is indeed in the system, it is a terra.es email address.
  6. Anna

    page not found

    Make sure to remove it from your email client as well, otherwise the client will attempt to login, fail, and get you blocked again.
  7. Anna

    I can login to community but I cannot login to hosting account

    The error code indicates you do provide the wrong password for your existing forum account during sign up. You would need to use the existing one. If the forum password isn't a secure one you may need to change it prior to get it working properly: You can change it here...
  8. Anna

    error E14884D313F495614 preventing login after password reset

    That would be related to the issues as announced at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/
  9. Anna

    I can login to community but I cannot login to hosting account

    There is no hosting account associated with the forum account you are currently posting from, nor can I see the email address on file in the new system (which could be due to no hosting account being associated). Do you have an account that could be listed under any other forum username? If so...
  10. Anna

    page not found

    You managed to get your IP blocked again, on DA for "Failed POP3 login", I have once again removed the block. Please ensure you are using the correct details in your mail client.
  11. Anna

    Mandatory password reset issue

    I have now corrected the issue that prevented you from getting the password reset email, so could you please try now? I also did associate this forum account with your hosting so it will be easier to look up going forward.
  12. Anna

    HELP!! My internet page is down

    This would be relate to the issues announced at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/
  13. Anna

    Site Down

    Techs are working on it already, this is related to the issues announced at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/
  14. Anna

    error E14884D313F495614 preventing login after password reset

    That error code tells me you were trying to login with bad credentials. I have removed the block. Please note that you have to use your email address as your username.
  15. Anna

    New Website: password reset (unknown email)

    Yes, that would be the new SSO page that tracks login. Yes, it is on purpose that it does not propagate, you can however change the DirectAdmin password under services (click the user @ x## to show more options), the change password option on that page is changing the DirectAdmin password...
  16. Anna

    Mandatory password reset issue

    There is an outage that affects multiple servers across our services, see https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/#post-984329 The email issue would likely not be related to this outage however, so if you could provide me with the username or the...
  17. Anna

    New Website: password reset (unknown email)

    Since you can't access anything right now we'll have to do our best to verify you as the account holder and set a working email for it. If the servers were working properly, you may have been able to access on ftp, or through DirectAdmin itself, in which case we'd have suggested to create a file...
  18. Anna

    Error code E15E8ED8DA993799D in login

    There is no hosting account attached to the forum account you are currently using. The error code is due to you being in a country we currently do not provide free hosting for, as an existing user we will of course make an exception to this, but to do so I need to know what account is yours. I...
  19. Anna

    Hello I have a question

    Your server was one of the ones that was affected by the issues as announced at https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/#post-984323 During the restore process you may see your account partially back, the files will come eventually, it is all securely...
  20. Anna

    Site Gone...

    Your server was one of the ones that was affected by the issues as announced at https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/#post-984323 During the restore process you may see your account partially back, the files will come eventually, it is all securely...
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