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Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

@garrettroyce DirectAdmin has its quirks (if any entry is different from the package itself it see the user as being on a custom package and thus does not recieve changes that are made in the package itself automatically). @cgbf3 I have enabled SSL on your account now.

I have enabled SSL on your account as it for one reason or another wasn't enabled properly. I have also increased the available diskspace. Keep in mind though that for personal galleries (which your site would fall under as I can only see images with little or no text to them), you are...

I have increased your available diskspace.

I have increased your available diskspace.

The reason would be due to the SSO page seeing one IP, but the actual server see you as having a different one. The SSO page sees one IP registered to AT&T, but the IP seen by the server seem to be owned by Performive. The way it works is that basically a key is generated and locked to the IP...

Should not pose a problem them, running the restore now and it should be completed within 20 minutes if all goes well.

I see that you do have a premium upgrade. Do you have any domain on the free account that is also on the premium account? If so the restore might cause issues with that domain as it would update the DNS for it to match the x14 free hosting server. This is fairly easy to sort out afterwards...

Your server, x13 had an issue earlier but should now work properly again.

You should not have changed the IP after adding the domain, the IP you had seen in the error message is NOT one related with your server specifically, it is however related to our nameserver setup. I have changed the IP to what it should be, it may take a few for the propagation to come through...

He's not talking about the domain he has with godaddy, he wants to move FROM that back to the original .x10host.com domain he had You should now be able to reuse that domain, appears at it had not cleared properly from our name servers when you changed to the .com domain initially. You can...

You should now be able to access those settings.

Request denied for now, since you are not using up enough to qualify for the next level (when you use roughly 75% of current limit you can request for the next increase).

.trash works as intended, it does purge automatically (though it only purges files that has been in there for 30 days). The fact sending to .trash is default is also by intention, that way the users can recover deleted files should they by mistake delete the wrong one(s).

I have now restored the backup of your account.

Error 500 is also common with a scripting problem, could possibly be due to wrong php version being set, by default users have php 7.2 but can chose both newer and older versions if needed (under extra features). Information about the cause would likely be found in the error log that you can...

That is no longer an option since we do not use cPanel for free hosting anymore (was changed about a year ago).

Seeing as you marked it as resolved, do you no longer require the backup to be restored?