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That would be related to the announcement here: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/

The error code is designed to be different so we can look them up on a case by case basis, they correspond to an error in the backend. Please paste it in a post rather then showing a screenshot, and do NOT attempt any new logins until you have heard back after.

I have updated the email address on file, you should now be able to get the password reset using the new email you provided.

The forum account you post from does not have any information about an older account attached. Do you have an existing account? If so I'd need some details (domain or DirectAdmin username) to check the account. If you do not have an account already you would not be able to login, or sign up for...

You do currently have two fairly large backups stored on the account. It's acceptable that the latest is being kept in the account, but backups would be of best use stored offsite (if something happens to the account, backups would be gone if you store them in the account). Removing one of the...

No, you don't need to change it, since you obviously can login already. The need to change password applies to the first time login after being moved to the new system (I don't know the technicalities but I think it did relate to how the passwords are stored), in your case, among with a few...

I have increased your available diskspace.

I checked the firewall against the IP this post was made from, and indeed it was blocked. The reason for the block is too many failed IMAP logins, so please make sure you have the email details set right in thunderbird (full email address needs to be used as the username, this is a common thing...

We are an independent company. x10hosting is the company name, InfinityFree just happens to be the name of our free plan and has been so for many years (just like the premium base plan is called Infinity).

That error indicates that it is present on our nameservers, so it would indeed seem like it has been added at some point, this would include having it set as a pointer. I have cleared this so you should now be able to add it in your account.

Appears there was a small issue with the transfer of your account into the new system, I have sorted this out. Can you please try getting the reset email now?

There's nothing more that can be done, I can't even access backend due to the same right now

The error may show as the same, though I suspect the reason differs. x13 and x14 does currently have a problem with the license information which is likely the cause of that error.

x13 and x14 does currently have a problem with the license information which is likely the cause of that error.

Currently both the x13 and the x14 server is having a problem with the license information, this would likely be the cause of the "No access token" error. I have alerted the higher ups to this.

I think the later is a consequence of the former. I have already alerted the higher ups to the license issue.

There is no account from the old system associated with the forum account you are currently posting from, which means we don't know what you need associated now. I also don't see anything in the new system regarding this forum account. What is the username or domain of your account? Ps. even...

Appears there was a small issue with the transfer of your account into the new system, I have sorted this out. Can you please try getting the reset email now?

Appears there was a small issue with the transfer of your account into the new system, I have sorted this out. Can you please try getting the reset email now?

You would need to change the password on each service respectively, there's no sync done between them. For the FTP, assuming you use the base account, you would change that within the panel. On your dashboard just click on the service name to get to the hosting details, the leftmost button...