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I could increase, there is however one rather large folder that at first glance looks like it is used for backups/storage of wordpress plugins, called PL. If you can explain that one and it actually has legitimate use in that form, I can absolutely increase diskspace one step.

@garrettroyce: I think you have more insight on this then me. @learnsco: I can see the account exists properly in the system so I can't really figure out why it would not send the reset email for you.

I have removed the files/folders in .trash, you are now under quota so the above issue with wp-config.php should be sorted although you would likely need to re-upload the file

I'm not sure what's going on, but I can see some folders as well as a zip archive in the .trash when I go in on the backend. I could clear that for you which should solve the diskusage issue. The error however is due to the account being over quota and thus not being able to move the files to...

The way things work the DA password (and consequently the ftp password if you use the account username for that) will not get reset with the reset password on the account panel login function. It will not update when you change the password in your profile of the account panel either if you were...

I have corrected the dns for the x10.mx domain.

You should now be able to add that domain to your account.

You're seeing the old page it would seem. Make sure you go to https://x10hosting.com and click login from there. If that still fails try clearing cache so you get the new stuff that was launched a few hours ago. Make sure to read information before logging in.

They are able to login to the SSO page, so the login is recorded as activity (even though they can't get to DirectAdmin that way), however right now we're not running automated suspensions so that will not be an issue right now.

please see: https://x10hosting.com/community/threads/current-directadmin-sign-in-issues.208813/

Please see: https://x10hosting.com/community/threads/current-directadmin-sign-in-issues.208813/

What error message do you get from the ftp client? We are aware that there's is an issue with logins to DA right now, see: https://x10hosting.com/community/threads/current-directadmin-sign-in-issues.208813/

As a lot of you have noticed, when the "open cPanel" button is clicked in the account panel (https://x10hosting.com/sso/main) it has recently been redirecting to a failure message. This does currently happens with all free account servers. The reason for this is that we are in the final stages...

Just a clarification, the forum username may NOT be the same as the DirectAdmin username, it only holds true for a subset of users signed up during a period where it was automatically created to be the same and would not hold true for older accounts, or where the hosting account at some point...

You are correct, what you see as the ftp username in the sso page would be the DirectAdmin login username, for users that did sign up during a specific period this is the same as the connected forum username (which may or may not be what you actually use here as some could have signed up for the...

The problem, at least this time, stems from a failed login on roundcube through DirectAdmin: "Failed DirectAdmin Roundcube login from 71.193.***.***" It is likely that has been the case for the previous times too, since it is a temporary block it would be lifted given time and thus restoring...

Once logged into DA you should not need to put user/pass it should be automatic from there. There are two links in DA though, the one under "Extra Features" has had some issues with the direct login in the past, though I thought that was sorted, the link that is under "Databases" usually works...

Ssl should now be enabled for your account.

Your site works fine for me right now, and I don't see any good reason for the login to not work. Are you getting any error messages?

What browser do you use? I recall there having been problems with older versions of Internet Explorer and DirectAdmin, not sure it is related though. I don't see anything regarding the account that would be a cause for this however, other then there not being a "login key" created which I...