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  1. Anna

    Important An error has occurred forwarding your sign in.

    Can you try via the SSO page now?
  2. Anna

    @garrettroyce Need you help to hotfix a issue you resolved for me again.

    Could you try now, I just sorted something out on the server that could have been in play with this issue.
  3. Anna

    Can't login into CPanel

    Your site loads fine for me, is there still a problem with that? As for the login issue, could you please try now?
  4. Anna

    Resolved Direct admin migration

    Facebook is not the primary point of support, these forums together with our Discord channel are and will in most cases give you the fastest support. I see your account properly on the actual server, though with a different domain then you initially signed up for, did you ge this resolved already?
  5. Anna

    Resolved My disk space is almost in quota 2GB

    I have raised your diskquota. However you have hit the limit on Inodes, and this is not something that will be increased on free hosting. To get a higher allowance on Inodes you would need to upgrade to premium hosting. Something that yields a lot of Inodes that one may not think of is emails...
  6. Anna

    Suspended Account Help

    Relying in the emails for reminder is unwise, they can end up in your spam folder occasionally. I have unsuspended your account and it should be back to normal in a few minutes.
  7. Anna

    SSL not enable

    Yeah, that is known. Let's Encrypt only allows for the creation of a certain number of certs per hour, since we have a lot users on the servers it tends to hit the limit. Just try again in a while.
  8. Anna

    SSL not enable

    That is entirely different from it not being enabled for the account. You'll need to go into "Account Manager" -> "Domain Setup" and enable it for the domain you want to be using it on.
  9. Anna

    Resolved Is it possible to recover a dormant account at this point?

    Due to the automated suspension/terminations being halted we did run a manual purge in early March 2020 (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are...
  10. Anna

    How to show file listing on webpage

    Note that while it is doable, you can turn on directory listing by adding "Options +Indexes" on a separate line without the quotes in .htaccess, all files on your account must relate to your website, using our free services as storage and filesharing is prohibited by ToS. May I suggest using...
  11. Anna

    Active account

    There is no hosting account associated with that email address. I can see about a couple older accounts that have been terminated, the newest of them was terminated in September 2018. At this point there's no way to activate a terminated account, you'll have to wait until signups are opened...
  12. Anna

    Resolved Increase website disk space

    Yes, I did look at your site. The myBB does rely on a database, and that database has grown huge. In that specific table relating to sessions, the oldest entry as far as I could tell is dated to September 2nd 2020, which suggests that it has been purged at some point, and may need purging more...
  13. Anna

    Resolved Increase website disk space

    500mb are taken by the database, the table that holds almost all of that is the sessions table. By the looks the script you are using does not properly remove sessions since I'd say that it is not normal for it to grow this big, at least I never ran into it before (there's close to 2 million...
  14. Anna

    Can't login into CPanel and today is my pay due date :/

    To me it looks like you at some point upgraded to premium hosting, which has a separate system. You should be logging in at: https://clients.x10premium.com/login
  15. Anna

    password change in DA not propagating to SSO page

    No, they do indeed not propagate "upstream" from DA to the SSO page. They do however sync from SSO page to DA in order for the logins to work, so changing in DA would not work at all as the first time you login to the SSO page after the change it would be reset. Currently, the only way to...
  16. Anna

    All websites unreachable (timeout)

    There was a DNS issue with your domains. I have now corrected this and they should work properly again, though you may need to clear DNS cache or await its natural refresh first. The SSL issue could be related and should in that case also be sorted with this, however it could also be due to the...
  17. Anna

    Can't log in to DirectAdmin or my site. Works with a VPN

    I have unblocked your IP again. To change email password: Go to "E-mail manager" -> "Email Accounts". At the end of the row for the email address hover over the plus and you'll see two options: "Change Password" and "Download Outlook Configuration"
  18. Anna

    Permission error when trying to select the SSL screen

    That is indeed your username. I have sorted out the permissions for you so you should be able to use SSL now. On a sidenote, there is a forum account that is tied with that hosting account, it goes by the username: semx10h2 (likely derived from a previous domain). Password *should* be the same...
  19. Anna

    Can't log in to DirectAdmin or my site. Works with a VPN

    I did indeed find your IP in the firewall, blocked for failed IMAP logins. I have unblocked your IP.
  20. Anna

    Permission error when trying to select the SSL screen

    There is no hosting account associated with the forum account you are posting from. Please provide your url or username so we can look it up and sort this out.
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