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  1. Anna

    Can't login

    Can you please try now?
  2. Anna

    ssl setup info

    You will only be able to do this on a domain you own and have the ability to change the nameservers on. I'm sure CloudFlare have a good guide on how to do it, but basically you create an account over with them if you don't have it already and then tell them what domain you want to utilize this...
  3. Anna

    Email Error

    I have sent the email, however for better coordination of this it would be great if you could pop in to our Discord server so we can sort this out while you are actually at the computer. To get to our Discord server, just use this invite link: https://discord.gg/Ab9eGwsxh2
  4. Anna

    Unable to reset my password

    I found there was a minor problem with the account in the new system, I have now corrected this. Can you please try getting the password reset again?
  5. Anna

    Problem logging onto account

    I found there was a minor problem with the account in the new system, I have now corrected this. Can you please try getting the password reset again?
  6. Anna

    Email reset not working

    There is no current hosting account matched up with the forum account you are posted from. The domain you posted does indeed exist however, attached to a forum account that has the same username as the username for the hosting part, and the email associated with it is a live.com address.
  7. Anna

    DirectAdmin error. I tried my correct password 10x

    The login issues on x15 should now be resolved
  8. Anna

    DirectAdmin error. I tried my correct password 10x

    Just had someone else on the same server report an issue as well, will tell the higher ups that can check other things then I can
  9. Anna

    New Login Issue

    Please try now, there was a minor issue with the transfer of your details to the new backend system so I had to manually fill in the blanks. The email for the service is a hotmail address btw, in case it differs from the forum one.
  10. Anna

    Unable To Signin after Password Reset

    That would be due to you being in a country that is currently blocked, since you have been with us a long time I have allowed your account through manually so you should now bypass that check. Can you please verify you can login properly now?
  11. Anna

    Domain Exists on 198.91.80.155

    It looks like the domain got stuck on one of the name servers when you initially added it, I have cleared this up for you so you should now be able to put it in as a pointer.
  12. Anna

    Unable to Login

    Can you please try now?
  13. Anna

    Is there a way for me to use filezilla

    Yes, you can use filezilla and connect to the server via ftp. For host you put your domain (without www or http(s)), for user/pass you can either create an ftp account in DirectAdmin, or the DirectAdmin user/pass combination. To find your DirectAdmin details: login to the panel, on the...
  14. Anna

    Password Reset, but now getting "Error code 20E2C552D55EB968A80" message

    I have removed the blacklist for you.
  15. Anna

    Hi this is patty and my site won't let me log in

    I just noticed an issue with the account in the backend, which I have now corrected. Could you please try the reset password again now?
  16. Anna

    I am not getting reset password email in my email address.

    Perfect. Glad to hear you were able to get access to the account again.
  17. Anna

    I am not getting reset password email in my email address.

    In general, it is recommended to start your own thread (unless we ask users to please reply if they have the same issue in an official thread), having them separated makes it easier to keep track of who has gotten help and who has not. Could you please try getting the password reset email sent...
  18. Anna

    Email Address NOT ON FILE?!?

    It should be quick, but it did take a little while for one of my test accounts. That one does have a custom domain that I have on my VPS (possibly slow due to my end though) rather then one of the major email providers.
  19. Anna

    Email Address NOT ON FILE?!?

    Have you checked if you got the email, could have gone to spam? The massage isn't saying the email isn't in the system but rather that if it is a reset will be sent, and since yours is in the system the mail should be sent properly. @garrettroyce can you check the log?
  20. Anna

    Requires Staff Warning: Quota limit reached. File(s) may be empty.

    I figured it was likely that due to its content. And yes a blank page could definitely have been caused by being over quota. Diskspace has been increased.
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