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Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Can you try now please? You may need clear cookies (x10hosting.com related) and/or clear cache.

That is not really an option, as we provide the free domains for use with our services. With the account being on Illuminated I can not access it even for doing a temporary change to the DNS, nor can I access the actual name servers to do so. Also the domain would eventually be fully removed...

During further investigation we found that the installation in /wp/ is compromised. Before we can go ahead and update the disk space you would need to remove all files (save a copy of wp-config.php so you can use that to re-add information to the new one) and replace with fresh vendor supplied...

What was the subdomain? Have you tried re-adding it in the new interface?

Can you please try now?

As long as the account remains over quota, file operations will fail, regardless of manual or automated installations. You'll need to remove files already in the account to be able to create another backup (or any other action that requires you to write to the disk). You also have two folders...

Account should be restored now, can you please check if everything is working as expected?

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Between December 21st and May 20th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

Restore should now be done, can you please check that everything is working as expected?

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

This is a Corey issue, the account still appears to be on Illuminated server which I can not access, same as we have had a few others that from what it looks never was migrated properly when Illuminated was dealt with a few months back. As long as the info says user is on Illuminated it means...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

I see nothing in the logs or with the account itself at this point that would explain the problem. In fact there's currently nothing in the log regarding your account or IP. Are you able to join in on discord so we can troubleshoot together? I'm located in Europe however, running on Central...

I don't see anything off with the account itself. I do however see in the logs that you attempted to login with the email address as username, which is not valid for the server itself. For that you would use the username as seen under "Quick FTP" in the panel, password *should* be the same as...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

The account is over quota, which is what causes the problem. A large amount is due to backups being stored within the structure of your wordpress install. Those backups make up about half the disk usage of your account. Backups are best kept offsite, so you have access to them even if something...

In DirectAdmin, under email accounts, you will see that you for one of your accounts has set the mailquota to 50mb. That specific account is currently over quota. To fix it you would need to either remove emails, or increase the quota for that account.

Between November 11th and June 1st you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...