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There should be emails going out, though personally I'd recommend setting your own reminder as well just to be safe, it has happened that the emails have been mistaken for spam (likely due to some reporting it as such rather then cancelling their service). However I'm not sure the inactivity...

You will not be able to use the x10host subdomain with cloudflare at this time as there is no integration available for DirectAdmin as there was with cPanel. You can only use domains that are a full domain where you can edit the name servers, meaning a top level domain such as domain.com, with...

Did you login through the sso page (https://x10hosting.com/sso/login), that is the only option that will mark the account as active.

I noticed when I checked your account that the domain was not listed, I corrected this and the domain should now be working properly. Due to it missing in DA it had not been updated with the new IP and thus still pointed to the old server which is what gave that error. Note though that with DA...

"Apache is functioning normally" is to be expected on the servers base domain (http://x13.x10hosting.com), as there is no site on that address. Your website address which is lchsweb.x10host.com is the only place you should expect your content to show. The notice you are seeing is from the...

The domain still needs to be added to your DirectAdmin account, either as a pointer or as a separate domain, it will not work otherwise as the server would have no way of knowing what content to show for the domain.

A vpn of any kind can be an issue, due to the fact they can be used to bypass our country restrictions, so many known VPN, proxy and similar are blocked due to that. Main issue here is however that the SSO page see one ip, for sake of argument lets say it sees 127.0.0.3, it then sends a login...

I have not checked this on your account, so please do check the contents before deleting anything. When a domain is added, there is an index.html file that is autogenerated, given what you say you see that is likely what has happened, and since html have priority over php that would be what...

We have an automated service that helps us detect possible proxies, given that the only IP is see in the log is your comcast one, same as you have successfully used in the past I'm not sure why it suddenly flags it as a proxy. I made a small adjustment to your account so you should now be able...

You can not delete the entire database using PMA, that, as well as creating a new database, is always be done in the DirectAdmin interface, which from what I can tell will allow you to create a new database I got no error when clicking "create new database" under your account at least. It is...

For some reason your domain was pointed towards the wrong server, I have corrected this. However now that it resolves properly to x14 there are some php related errors, likely due to php version. Due to the fact the domain did point to the wrong server my guess would be that you changing the...

The account is in good standing and looks like it is working as expected. Could you try clearing cache and/or cookies (session cookies related to x10 more specifically), I do see an error message in logs that indicate that the IP does not match what is in the session cookie (login keys are...

I have increased your available disk space

I have increased your available disk space.

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

You should now be able to add the .com address, it appears it wasn't properly removed from name servers when your account was purged. It needs to be in the account before cloudflare can work, either as pointer (works mostly the same as parked on cPanel, but you can not create an email account on...

You should now be able to add the domain to your account.

The domain issue should now be sorted and you should be able to add it to your account again.

While I don't know exactly what server that corresponds to, I do know the cause of it, so I'll look into getting it resolved. The reason is the domain wasn't successfully removed from the name servers during the initial deletion, we've ran into a couple of them before, it is a quick fix for the...

If you have domain.x10host.com, then the folder for sub.domain.x10host.com would be located inside the public_html for the main domain as: /domains/domain.x10host.com/public_html/sub This folder would automatically be created when you create the subdomain inside DirectAdmins interface, it won't...