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  1. Anna

    Account deletion

    Do you also want the forum account removed, or just the hosting?
  2. Anna

    Detelete service request

    You could just add the new domain as an additional domain in your current service, then make the new the default domain and delete the original one. You would do this in the account panel (x10hosting.com/panel) No need to actually terminate the service to achieve what you want.
  3. Anna

    Could not find any domains associated with this service

    x12 has been having intermittent issues with this, but we hope that is now properly sorted, if not please report again and we'll go back to investigating further. Closing thread as this is not a current issue, please post into a new thread if it arises again.
  4. Anna

    how to increase free space?

    English only. That said, your account do not currently qualify for an upgrade. Locking this thread. Once you meet the requirements you can make a new post and request another review.
  5. Anna

    recovery of terminated account

    For one, you are only allowed to have one account, by the sound you have more then one (or at least had given the other is terminated according to you). The domain should be available to add to your existing account, not as a separate service, but as an additional domain, assuming it is still...
  6. Anna

    php7.4imagick module on x15 server appears to no longer be enabled

    I have a server tech running some stuff on the server, which hopefully will solve the problem with imagick on lower php versions. We will update you with what he finds, likely sometime tomorrow (unless he posts himself) as I'm about to head offline.
  7. Anna

    Can't register or login to account

    We're discussing the possibility, we have some users with some odd random names after all. But since it would involve multiple steps and not be possible to automate, it'll not be something we offer right now.
  8. Anna

    Unsuspension Requests

    I don't see any suspensions, nor do I see any historical ones for your account. On what URL are you not seeing what you expect?
  9. Anna

    BIG PROBLEM - page stopped working

    I have increased the available disk space for you.
  10. Anna

    Can't register or login to account

    Actually the forum name doesn't have a limitation, however since it is linked with the hosting and stuff it's not just a matter of changing it in the forums, which is why we don't change usernames on the forums. The limitation on chars was always with cPanel and I think DirectAdmin have it as...
  11. Anna

    Why my domain is suspended? I didn't do anything wrong (did not exceed the limits)

    Looks like you figured it out. By the look on the screenshot, you seem to have altered the domain settings and given it 0 for bandwidth and usage, and since it had already used more then that it got suspended. Domains you add yourself, normally you would set them to unlimited (meaning they all...
  12. Anna

    php7.4imagick module on x15 server appears to no longer be enabled

    Can you check if it properly loads now?
  13. Anna

    Quick question about additional domains (not from x10hosting)

    What you see there means the domain itself doesn't have a specific limit set within the account, it is still in the end limited to the actual account limit. For example, say you had account and was reselling parts, you could set a limit to how much that domain (subaccount) was allowed to use...
  14. Anna

    Request to increase disc space

    Half your usage is a folder called "backuply", backups are of little use stored on the account, as if something happens with the account, they would be gone too. It'd be fine to have the latest stored, but any others should be downloaded and removed.
  15. Anna

    Your IP is blacklisted - Help me

    You don't need to tell the domain, we can find the account using the forum user name (in most cases, as everyone have one that is linked). I have removed the blacklisting. As spacresx said, the reason would be failed logins (ftp, mail etc), and we always recommend going through the panel when...
  16. Anna

    Upgrade disk space

    As spacresx says, Thunderbird would not qualify as a third party email handler, it would just be a client that connects to your email server. A third party email handler could for instance be through gmail, or if your domain registrar offers email services you could have it through them and it...
  17. Anna

    Country Code Blocklisted

    You should now be able to login. I have set an exception on your account since it was created prior to your country being blocked.
  18. Anna

    Email not recognized in portal

    I can tell it's likely been over a year since you last accessed the account. In September of 2021 we moved to a new backend, during this unfortunately some accounts was not properly transferred, looks like your is one of them. This bug currently works to your advantage, as if the account had...
  19. Anna

    x12 issues?

    Just want to say, the number one most common reason you can not reach site/directadmin is the IP you connect from is blocked by firewall, which will happen if you fail logins to any service on there (ftp, email etc). This is especially true when it works for others or from another network.
  20. Anna

    Additional Storage request

    Seeing as your account is currently suspended for inactivity, you may want to resolve that first, if you plan on not using our service that's perfectly fine, I'll just not verify the account for possible increase until I hear back.
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