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  1. Anna

    Hosting Control Panel IP Has been Blacklisted

    I have removed the IP from blacklist. The only way to end up there is having too many failed logins, for DirectAdmin it is always recommended that you go through the account panel, as that would also be the only way to actually mark the account as active.
  2. Anna

    can I have more space please

    I have increased the available diskspace for you.
  3. Anna

    Services terminated

    Once an account is terminated, data is permanently removed. Before termination, your site would have displayed "This account is suspended" for several weeks alerting you to the problem, a few email reminders that your account is about to be terminated would also automatically have been sent...
  4. Anna

    No puedo registrarme por Código de país bloqueado

    The country you are located in is currently not eligible for a free hosting account. You may try again at a later date as we regularly revise what countries to provide service in.
  5. Anna

    Can't reset my password

    During sign-up, you would get the following message on the step that would attempt to create the forum account "This email address is already registered to the forum. Please use that user name and password". Did you do as instructed and at that point during sign up enter the existing forum...
  6. Anna

    Can't register or login to account

    Did you do as instructed and at that point during sign up enter the existing forum details (user and pass)? It is the step that attempts to register an account on the forums to be linked with your hosting, having a forum account on that email address means you will need to link that up by...
  7. Anna

    Upgrade disk space

    On a side note, unless you have email handled by a third party, I would strongly suggest having the contact email address set to one that is not dependent on the account to be working (meaning it should be an email address not hosted on your account).
  8. Anna

    Upgrade disk space

    I have taken a look on the account. Before any changes are made could you please clarify how public_preview and public_dev is used? Keep in mind all files on the account need to be relevant to the site, and by default these two would not be accessible and may therefor be seen as not being part...
  9. Anna

    Upgrade disk space

    the peimx10h forum account uses an gmail email address, so it would not be possible for it to send the request to the same email address as you have on the hosting account at this time. I'm guessing that you at some point changed contact email for the hosting account, which would NOT have...
  10. Anna

    My Hosting not working

    Please elaborate? What is not working? Please also note that scriptsupport, beyond some basics, is not within the scope of official support. Someone might be able to point you in the right direction if you tell us what is wrong though.
  11. Anna

    Enabling SSL?

    SSL has been enabled for your account. You might need to go into domain setup and enable it per domain as well before you can create the certificates for the domains on your account.
  12. Anna

    Delete forum account

    Forum account will be deleted shortly.
  13. Anna

    wordpress not working

    Case closed. User have multiple accounts, the other is working so this will not be handled.
  14. Anna

    Country Code Blocklisted

    Yeah, you're not going to get access to that account, at least not right away as we'll need to check how the account got created in the first place. Your country was long blocked before the account was created, which means it was either a bypass or failure in our system that led to it being created.
  15. Anna

    Server Down!

    This is a classic case of IP having gotten blocked by the firewall, I have unblocked it. The reason for block was "Failed IMAP login" so you might want to verify you have the correct credentials in your email client.
  16. Anna

    I want to use composer and it requires php 8.1

    Case closed. This has been resolved through Discord.
  17. Anna

    Unable to login Control Panel

    Is this still a problem for you? x14 is alive and well, and the IP you most recently accessed the account panel with is not blocked by the server.
  18. Anna

    Upgrade disk space

    There is no hosting linked with this forum account. Note that all accounts would have had an forum account automatically created, please refer to your account panel to see what the linked forum account is and post back before we go in and look at the account, so ensure the request comes from the...
  19. Anna

    Merge forum accounts

    During signup for a new hosting account, if you are using the same email address as for this forum account, they will be merged together if you enter the username/password for this forum account when asked (you will get a note that the email is in use on the forums and a prompt for the forum...
  20. Anna

    requesting unsuspension

    Can you check now?
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