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  1. Anna

    Can access server

    Is this still a problem? I did not find that IP in firewall or the blacklist. It is possible it was a temp block in the firewall though.
  2. Anna

    I accidentally deleted all the files in Filemanage, makes the web inactive!!!

    Looks like this has been sorted? I can see the relevant files/folders in your account, do you still need any assistance with this?
  3. Anna

    Requesting Domain deletion

    Those have been set for deletion and should be fully removed within a few minutes.
  4. Anna

    "ServerTokens not allowed here": Why happen this problem? My website doesn't show and generates an 500 Server Internal Error

    Correct, you can not use the ServerTokens directive in .htaccess. ServerTokens can only be used in the main httpd config, which you can not access as a user of shared hosting, this is not specific to our hosting service, it is how the webserver works.
  5. Anna

    Your IP is blacklisted

    I have removed the IP from blacklist.
  6. Anna

    New User requesting help

    Service has been terminated and your account has been closed.
  7. Anna

    can someone unlock my account? it tells me that my ip is blacklisted

    The IP you posted this from is not currently blacklisted, are you still having problems? If so could you please provide the IP you can not access from, send a PM if you prefer.
  8. Anna

    Addon Domain Removal

    That code indicates you are in a country we do not currently offer free hosting.
  9. Anna

    Addon Domain Removal

    The domain has been set for deletion and should be fully removed within a few minutes.
  10. Anna

    deleted account and help

    That domain works fine for me now. Make sure to use the correct forum account when seeking support on that account, the one you wanted deleted with this post has now been terminated.
  11. Anna

    dead email account password recovery

    I could possibly do that if you would be able to login to these forums with the forum account that is actually associated with that hosting account, the one you post from is not so I have no way of knowing it is actually your account. The associated forum account is similar to what you have for...
  12. Anna

    Unsuspension request

    The domain should now work properly, it does from my end. Did you by any chance use the option under Domain Setup in DirectAdmin to suspend the domain itself at some point? By what I could see it appeared the domain itself was suspended this way, but did not properly show as such in DirectAdmin.
  13. Anna

    Request to delete domain

    Support is done in English only, per your earlier request the account was deleted: https://community.x10hosting.com/threads/i-want-to-delete-my-account.209534/
  14. Anna

    Helping Domains

    Per your earlier request the account has been deleted: https://community.x10hosting.com/threads/i-want-to-delete-my-account.209534/
  15. Anna

    Please Domain Deleted

    As per your earlier request the account was deleted: https://community.x10hosting.com/threads/i-want-to-delete-my-account.209534/
  16. Anna

    Black listed IP

    The IP has been removed.
  17. Anna

    Cannot access my account or reset password

    The error indicates your country is currently not eligible for free hosting, however since it was when you signed up an exception has been set for your account. Are you still having problems login in?
  18. Anna

    Requesting to close my account.

    The service has been terminated and the panel login account closed pending deletion.
  19. Anna

    Make website live

    You would either upload by using DirectAdmins file manager (as archive would be easiest with this option and then extract on the server), or by connecting through FTP, the server address would be your hostname, the username for the service (randomized on creation of service, seen as ******* @...
  20. Anna

    Resolved Website does not display after 10 years of working fine

    Blank screen often indicates a php error, it is possible that you would need to change the PHP version used on your account (the default version on the new servers differ from the default on the old ones). You'll find this option under "Extra Features" in DirectAdmin. The error log would hold...
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