Search results

  1. Anna

    Cannot reset account password

    You should be able to now. Appears you are in a country that isn't eligible for creating a new free account, but as an existing user I have set an exemption on your account from this rule.
  2. Anna

    Your IP is blacklisted

    I have removed the IP from being blacklisted.
  3. Anna

    Cannot reset account password

    Are you getting any errors? What happens when you try to login? I assume you also use the new contact email address as your login username, the old is no longer associated with the account in any way.
  4. Anna

    Changing subdomain name

    There not really going to be a rename option at this time. It would be terminate the current and you can create the new one.
  5. Anna

    This site can’t be reached, help me!

    Your domain works fine for me. Typically it would be a matter of a few minutes after creation before it works, but in some cases it can take a bit longer (DNS propagation, in other words, the time it takes for the new site to be known by your network)
  6. Anna

    Error code E5AE4B61D8D028088 when trying to log in

    That error code indicates you may be using a VPN or Proxy service, the IP is a commercial one. Make sure you do not have any such service active when logging into your account. There is also no hosting account related to the forum account you post from, please make sure to always use the...
  7. Anna

    This Account Has Been Suspended

    Your account is suspended for being inactive, you would also have gotten emails informing you about this with information about how to sort it. You can unsuspend yourself by logging into https://x10hosting.com/login (which is the only place that logs activity), the requirement is to login at...
  8. Anna

    Need help to get SSL configuration enabled

    This have now been enabled for your account.
  9. Anna

    How To Delete The 2nd and 3rd Domain?

    Right now you can not do that yourself, a request needs to be made here on the forums. To avoid confusion it is best to also include in cleartext the domains you want removed.
  10. Anna

    Unable to add domain

    Yeah, would be easiest for all involved I think. This forum does now associate with the service.
  11. Anna

    Help ! I'm getting this message from my antivirus (AVG) when I try to go to my webpage:

    The domain as shown in your image does not appear to be hosted with us, it points to a server in London from what I can tell, although it does show the same content as your x10 domain does.
  12. Anna

    Unable to add domain

    I have made the change as requested and you should now see the details of your old account when you login to the panel. If you would prefer, I can associated the panel/hosting account with this forum account as well so it is easier to find if you need any further assistance down the line.
  13. Anna

    Delete Service or Domains

    That domain has been set for deletion and should be removed within a few minutes.
  14. Anna

    Deleting/terminating domain

    I have set that domain for deletion and it should be removed within a few minutes.
  15. Anna

    requesting unsuspension

    I was able to find the account using that domain, we can search with a variety of information to find accounts, domain is usually the least sensitive information in a public environment which is why we most often ask for that. I also found out that you do in fact not have an x10hosting domain...
  16. Anna

    requesting unsuspension

    There is no hosting account linked with the forum account you are posting from, could you please provide the domain of the account?
  17. Anna

    Resolved unable to login and can't reset my password

    We have reviewed your account and restored it from the pre-migrations version since that was the easiest option to get the entire account back, but since it looks like the scripts on there is severely outdated you would need to rectify this in order to avoid the account being compromised. I...
  18. Anna

    What are the current free subdomains you can choose from?

    .x10.bz, .10.mx and .elementfx.com
  19. Anna

    Disc Space

    I have increased your available diskspace. However, I also noticed that you are close to the Inode limit (50 000 is the limit and you use 43 217). This is a hard limit and will not be increased on free hosting. Our affordable premium hosting does however have a significantly higher Inode limit...
  20. Anna

    IP blacklisted

    Can you please try now?
Top