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@Eric S User is awaiting your reply :)

We are aware of the login issues currently at hand. If you have an error code please paste it in the reply, each code is unique and represents a certain event in the backend.

You did agree to the ToS when you signed up, yet you failed to follow it. The suspension will stand.

What browser are you using? I have previously seen this when older versions of Internet Explorer has been in use. It may also be needed to clear cookies/cache of the browser. However, right now login to the panel does experience some issue/slowness which means I cannot login to check much either.

In DirectAdmin you would need to add the domain (subdomain) you want to connect to our service, either as a separate domain or as a domain pointer. The first option you will find under "Account Management" -> "Domain Setup", this will give the domain its own public_html folder in the location...

I have removed the blacklistning of your IP. It is recommended to always login through the panel, this is also the only login that will count towards keeping the account active. Inside the panel you do have an option to change the DA password though, click the service name for your account...

Unfortunately if you do not have a backup of your own to restore there is currently no option but to start over. The only backups we have are to restore the entire server in case of failure and not feasible to extract one database from easily.

According to logs, your last attempt login to the account was in late May of last year (and before that it was in November of 2019), this means that the hosting account was deleted as inactive, most likely in March of last year since you had not logged in at any point before that in 2020, and...

Can you please try now, I have corrected an issue with your account in the backend.

Can you please try now. I found an issue with your account in the backend which I have now sorted out

This indicates that you are in a country currently blocked from signing up for a new account. Since you did sign up when it was allowed I have set an exception for your account in the backend and you should now be able to properly log in.

Each error code is unique and corresponds to a different reason. It appears you are in a country we currently do not allow new accounts from. I did a check on your account and while you were able to signup when your country was allowed, it appears you do have a prohibited script hosted. As...

Great, I'll close this as resolved then.

great, I'll close this as resolved then

First step is adding the domain in DirectAdmin, either as a separate site or as a domain pointer to your current domain. Then at your registrar set it to use our nameservers: ns1.x10hosting.com ns2.x10hosting.com

The error code indicates a commercial IP, this often means VPN or proxy being in use, neither of them are allowed to use for connecting to our free hosting servers. Only public residential IPs are. Make sure you are not connected to a VPN or proxy before trying to login again.

Can you please try now?

Locked as resolved.

I don't see what would prevent this from working with the settings you have, the domain itself works in the browser so it does resolve properly I'd say. Any accidental spaces in the host address? You can also use the server address for host, in your case it would be x13.x10hosting.com (this one...

I I'm sorry this got overlooked earlier. I have now associated the service with your login account.