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I do see that your domain may be hitting some MODsec rules on our security backend. The latest was for an actual WP-admin failure from your local IP. The others in the last few days are for what we believe to be a false positive from the WP side. Which again, we have whitelisted your domain for...

I do not see any issues currently. Can you re-attempt and let me know if this is still happening? The access may have been due to a brief downtime for upgrades or maintenance

I can see your current usage is "normal" as you describe. Cleaning up log folders is always a good idea to make sure you reserves the space needed. However, also as a long term user I have increased your available space to help in the event you can not clean these up in time in the future.

I apologize you may be having issues. However, I wanted to note that our paying customers receive a 24/7 dedicated support team and ticket system. Whereas our free hosting is generally supported by our volunteer helpers. however, feel free to make a post or join our discord to report any issues...

Hello, I am unsure what issue you are having as it is not fully described. I can not lookup your account as you do not seem to have any hosting service attached the forum account you are using. What is your domain name currently? Can you provide a screenshot of the errors you are describing...

I do not see your IP blocked at this time nor in our past logs. Can you utilizes our discord support and let our team know in real time when you see this block happening so we can review what may be happening? https://discord.gg/Ab9eGwsxh2

I do not see your current IP blocked on our end. Are you able to browse your domain? Your IP does not seem to be standard residential IP so something else may be blocking. however, at this time I can not find an IP block.

Service should be active and domain is removed

Should now be enabled.

We can see service is active at this time. The mentioned screenshot may be due to your local DNS cache

I can see you are using around that much on disk data. The main two locations i see usage on are : 324M public_html 159M logs The logs can be truncated / cleaned or removed as you need.

We have provisioned PHP 8.3 for your service at this time.

Account is now active!

We have allowed your domain. I apologize as it looks like this one was flagged as a false positive from our internal system!

We have allowed this domain name and you should see you account active in the next 1 hour based on local DNS

You already reversed this payment via PayPal opening up an issue with us instead of requesting this before you interacted with PayPal. Funds had been sent back from that case you opened and your service with us terminated accordingly.

We have already allowed the domain via our whitelist nothing further is required. your domain name has "fake" in the term which is what caused our automated system to flag this as that is a common keyword used in malicious content.

I apologize as all free hosting support is managed by our volunteers. We kindly request you show them some respect as they are here to provide the basic guidance as they can. You should have also received an email when this suspension occurred that outlined the information you needed. and why...

This should now be enabled for your service using the above instructions!

Yes your IP was blocked. The reason was attempts to access webmail with the wrong details. I have removed the block at this time but please make sure you are using correct information in the future to avoid this.