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    requesting unsuspension

    I do apologize for the delay. You should see service active at this time
  2. E

    requesting unsuspension

    You should be able to login to your client dashboard and unsuspend the service automatically.
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    My account was suspended

    You should see this service active again in the next 30 mins. I see our system falsely flagged the domain you added.
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    My Website is not opening, with only an Apache message appearing

    Anyone with this issue should generate a valid SSL for your domain if you are attempting to use https:// otherwise when visiting http:// non SSL this error may appear In DirectAdmin, "Account Manager"->"Domain Setup" click the domain in question and make sure "Secure SSL" is checked. Then go to...
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    Request to Increase Disk Space

    At this time we have increased your space as requested!
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    Network Blocklisted

    Hello! Please email our team at support@x10hosting.com from your college / school email address. Once that is done we will be in contact with you on details on how to allow your students access.
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    Naturally! Website times out again, going for a record!

    Hello, As indicated before the block was caused by the imunify360 we use. We re-verified the rules along with the domain. Glad to hear this is now stable. Please keep all future issues within this single thread so we can track them and the replies. Or feel free to join our discord for quicker...
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    DiskSpace Request

    I am very sorry this request has slipped by so long. I have increased your space as requested.
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    Naturally! Website times out again, going for a record!

    You do not need make a new post each time this happens. As I mentioned in my update in the first post regareding this : https://community.x10hosting.com/threads/btw-website-timeout-again-but-only-for-me-again.212500/#post-998834 I apologize as I assumed my full reply there would have helped...
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    PHPMYSQL ERROR

    Are you using a self hosted PHPMYADMIN install or the one provided?
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    Requesting a Reversal of Account Termination....

    donaldmarshall.x10host.com has been restored. The other account may take a while to restore if at all as we do not see any archives currently. We are not sure what type of websites existed but if they did not require a database we may be able to restore at the file level for you.
  12. E

    Requesting unsuspension

    Please re-attempt this now
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    Request to Increase Storage Limit

    We have increased your space as requested
  14. E

    Service Restoration Request

    I do not see a service account tied to this forum name. Can you make a new post and provide a domain name for us to review any options?
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    Status Terminated

    I do not see any hosting account attached to this forum name. Do you have a domain I can review to see if there are any options?
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    x10hosting.com/login down

    This should be up!
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    Now it's really bad FTP

    I do not see any IP blocks since we removed this earlier. can you provide a screenshot of the error you are getting?
  18. E

    requesting unsuspension

    You should see your service active again
  19. E

    requesting unsuspension

    We see your account is active. Can you confirm what error you are getting?
  20. E

    Now it's really bad FTP

    I can see you added your website to your signature. We have removed your block and made changes to our backend to attempt to prevent this issue again.
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