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  1. E

    Domain

    Hello, http://colourmusic.x10host.com/ does indeed work for me currently. Note you can always transfer your domain to a cheaper registrar. For example it would cost roughly $18.99/year to transfer and renew a .info with our premium service.
  2. E

    Please Unlock my account

    You will be able to access your account in the next 24 hours.
  3. E

    Unsuspension Request.

    This has been resolved and you should now be unsuspended.
  4. E

    requesting unsuspension

    I apologize for the delay. This should be resolved now as you are correct your plugin was automatically caught by our automated features.
  5. E

    Resolved Can't unsuspend account

    Should be resolved
  6. E

    Resolved Requesting Unsuspension

    This should be resolved.
  7. E

    Please upgrade MariaDb 10.3 to 10.4.

    This should be updated now.
  8. E

    Help with mail records

    I apologize for the delay as this reply did not hit my inbox. You will need to use our nameservers and DNS MX records pointing to us accordingly.
  9. E

    Disk space upgrade request

    I do not see any hosting account attached to this forum name you are posting from. Can you confirm your forum name or access from the account details : https://x10hosting.com/panel/services so that I can review this request for you?
  10. E

    cPanel and Website Down?

    We see no blocks with the IP you are posting this message from in our system causing any issues. Can you provide a screenshot of the error you are getting? You can also message me on here your IPv4 address from a blocked network : https://whatismyipaddress.com/
  11. E

    Cannot access control plane, also site disabled

    This should have been resolved via Discord.
  12. E

    Cannot access control panel

    This should now be resolved!
  13. E

    Please RESTORE my terminated account

    My pleasure!
  14. E

    requesting unsuspension

    Refund and case has been done via PayPal.
  15. E

    Help with - This Account Has Been Suspended

    Should be resolved. Please wait for DNS to update fully to see it active. Please make sure to login to your panel https://x10hosting.com/panel once every 30 days to prevent this from happening again
  16. E

    Why I can't unsuspend my account?

    Should now be resolved.
  17. E

    Network Blocklisted

    The only way to resolve this is to disconnect from the mentioned network.
  18. E

    requesting unsuspension

    Hello, You will be required to contact PayPal the same way you did to start the chargeback. We can not do this request as you opened the case against up without first asking or allowing us to resolve any of your issue. If you still wish to have your money back from the upgrade please let us...
  19. E

    Disk Space Request

    We can see your updraft backup folder is using a big chunk of your space. Please clear out older backups so we can then re-review the request
  20. E

    requesting unsuspension

    Hello, I do apologize as after reviewing this we can see that our automatic abuse filters false ID one of your WordPress Security plugins. However, we can also see you have issued a chargeback with PayPal regarding your payment. We are unable to unsuspend any service that has an active...
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