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  1. E

    Resolved x13 You are not allowed to modify your SSL settings

    You should now have this option!
  2. E

    Resolved Starter but only 512MB disk

    I resolved this via Discord
  3. E

    Resolved Whitelist IP in Imunify360

    that domain is not pointing to that IP?
  4. E

    Resolved Whitelist IP in Imunify360

    As requested What does the IP : 173.236.165.210. Correlate to? We can not blindly whitelist IPs.
  5. E

    Help with mail records

    You will not be able to use roundcube if your email is not being hosted with us. You will have to use the zoho solutions.
  6. E

    Help with mail records

    If you are using your own domain you should be able to adjust the DNS as you need if you are using our nameservers, What records are you seeing not working?
  7. E

    Important Multi-Account Unblock Requests

    Unblocks have happened for everyone who has posted the proper format.
  8. E

    Resolved Whitelist IP in Imunify360

    What is the IP : 173.236.165.210. Correlate to? We generally do not allow any white listing on our free services so we need to know what this IP and why this is required./
  9. E

    Terminated problem

    We can see you created a secondary service already which means we would not be able to restore or review the termination.
  10. E

    Your account is disabled

    Please try again
  11. E

    Terminated problem

    I removed your account information as it contained sensitive information. We see you only logged in one time via our panel since you created your service. You are required to access your panel once every 30 days. You did not access yours for almost 200 days. I will ask our team member to...
  12. E

    Help getting access to free website builder

    The best builder is found via the Extra Features > Softacalous App > Site Pad
  13. E

    My site is ACTIVE

    I see your service is unsuspended and active. Please note local DNS and browser cache may cause you to still view the suspended page.
  14. E

    Website help, wordpress disabled

    The /sp is what was added when you elected to install the software. You can remove the install and when you re-install sitepad make sure to remove the adding /sp it includes inside the "domain" url for the install itself.
  15. E

    Resolved Can't access control panel

    Should be resolved!
  16. E

    Your account is disabled

    Please re-attempt this
  17. E

    Where is the website builder

    We certainly have a website builder and and templates. This can be found inside Softaculous under SitePad!
  18. E

    Important Multi-Account Unblock Requests

    Accounts and request that have followed the post listing have been updated to be allowed. If you still have multi account block this means you do not qualify ( mass abuse of multi accounts) or you did not post the proper listing to be reviewed.
  19. E

    IPv6 on x10Hosting

    We have plans to allow IPv6 addressing on our premium plans in the future. However, as still only about 1/4th of the internet users have access to IPv6 networks that would limit any website hosted on this network visitors by a ton.
  20. E

    Purchased "Starter package" but still have the "Free tier" limitations.

    This was already resolved via discord
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