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That is NOT your correct email address. the email address on file has moon in the name.

After a certain period of time inactive accounts passwords will expire to prevent accounts from being hacked. As for the disk full issue that may be possible your service was stuck during a quota refresh that needed to complete.

Hello, Sorry you are having issues with the clients dashboard. Can you kindly attempt to do a full password reset from our premium portal : https://clients.x10premium.com/sign-in/reset-password

This was resolved in Discord.

What mistake was made? We are not able to delete services based on resource usages to re-create. Normally issues can be resolved without needing to do this.

I do not see the error we can see that you transferred files successfully and that the client then timed you out after the transfer? You may also switch to passive mode on the FTP client to see if that helps.

We see you are not using 75% at this time. Feel free to come back once you reached that limit for us to re-review this

the nameservers need to be updated at your domain registrar which I believe is google.

The domain on your account is not using our nameservers or pointed via DNS at all. Please make sure you update the nameservers or DNS as indicated on your panel.

Your service is not suspended we can see your site online. If you are getting an error code when accessing our dashboard that is not the same as an account suspension and you would need to provide the error code in our normal general free hosting support forum for review.

Your service was found to be hosting multi scripts that went against our TOS and this will not be lifted.

Can you confirm if you are aware of why the database on your service is using 1GB?

Our pleasure!

i am not aware of anyone from our team getting to this but i would assume any cache plugins or maybe local DNS cache was the main cause. Either way glad to hear you are seeing it working!

Your site may not be loading because you are using 330% of your disk Disk Usage : 1.64 GB / 512 MB This is all coming from your database.

Hello we see that your service now has less than 75% space

Hello, I can see your WordPress site loading on our end indicating that the module is loaded at this time now.

I would recommend reverting the changes made and also review any .htaccess rules.

Your disk space is no longer full now. You would need to move the folders and files over to your secondary domain manually via file manager or FTP as the domain name will not work as mentioned above regardless of your space.

My pleasure!