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  1. Anna

    What are the current free subdomains you can choose from?

    .x10.bz, .10.mx and .elementfx.com
  2. Anna

    Disc Space

    I have increased your available diskspace. However, I also noticed that you are close to the Inode limit (50 000 is the limit and you use 43 217). This is a hard limit and will not be increased on free hosting. Our affordable premium hosting does however have a significantly higher Inode limit...
  3. Anna

    IP blacklisted

    Can you please try now?
  4. Anna

    Cannot reset account password

    I have changed the email address on file, you will still need to go through the reset password though before you can login.
  5. Anna

    Cannot reset account password

    It doesn't really matter, I'll remove it once I retrieved the information. Root is easiest to find it from
  6. Anna

    Cannot reset account password

    I have unsuspended your account, if you are able to login via FTP could you please upload/create a file called x10hosting.txt with information about what new email address you would like set as your contact email? This can not be one that is located within your account, it has to be from a...
  7. Anna

    Important Errors when trying to login / reply for inactive email

    That error code indicates you may be using a VPN/Proxy, the IP you connect from is listed as being commercial. Make sure you are disconnected from any such service you may have.
  8. Anna

    FREE HOSTING SPACE

    We would not jump you up to 3 gb directly even if you met the requirements, it will always be incremental. Not all scripts are suitable for free hosting due to various limitations. Premium hosting comes with only a low cost and would have unlimited disk space as well as better resources in...
  9. Anna

    requesting unsuspension

    Not going to happen since you were hosting a phishing site.
  10. Anna

    Resources Limit

    If it occurs frequently it may cause a suspension eventually, but if it is just once in a while all that happens is that for a period of time the site may be unreachable. If it s a well trafficked site it might be an indication it has outgrown the limitations of free hosting, which will not be...
  11. Anna

    Delete Service or Domains

    I have set the service for termination and it should be fully deleted within the next few minutes. There is currently no guide on SSL, but one of the more common errors is a ratelimit error (Let's Encrypt only allows a certain number new certs at a given time, when we hit the limit there's a...
  12. Anna

    Unable to do monthly login

    Got it. I have now associated the forum account you currently post from with your hosting so support will be easier going forward as we can look it up by the forum account alone.
  13. Anna

    Unable to do monthly login

    I did find it by that username and have set an exception. I also noticed that for some odd reason your hosting account does not have an associated forum account, probably due to the account being among the really old ones. I can set this forum account as associated for you if you'd like, to do...
  14. Anna

    requesting unsuspension

    Your account was suspended for the use of prohibited script which is a ToS violation, this also means that the suspension will not be lifted.
  15. Anna

    I logged in recenty what's up?

    Your account is suspended for inactivity, just login to https://x10hosting.com/login and unsuspend yourself. You are required to login to the account at least once every 30 days to keep it active, this is how you "pay" for free hosting, failing to do so will lead to suspension and later...
  16. Anna

    Cannot reset account password

    The email address mentioned above is NOT the contact address on file. The forum account you post from is also not attached to the account holding the pcriot.com domain you have listed as your email address. Support requests needs to come from the forum account on file (which was created...
  17. Anna

    requesting unsuspension

    That would not be possible as the suspension is for a ToS violation.
  18. Anna

    Unable to do monthly login

    The error code says you are in a country we currently do not allow new accounts from, however the forum account you post from is not one that is attached to any hosting account so I can not verify that you have an existing account and thus would be eligible for an exception to this block. I...
  19. Anna

    Delete Service or Domains

    I can delete the added domain but not the one you used when creating the service. The domain set when starting the service needs to always remain on the account. I can delete the entire service, I just need you to confirm which of the options you want to use.
  20. Anna

    Forum software

    This is in the footer of the forums. We use XenForo: https://xenforo.com/ This is however not a free forum software.
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