The error code says you are in a country we currently do not allow new accounts from, however the forum account you post from is not one that is attached to any hosting account so I can not verify that you have an existing account and thus would be eligible for an exception to this block.
I need to know the domain or username of the account to be able to look into this further.
Please also note that there would already have been a forum account created for you when you created the hosting account, so all support requests should be done using that forum account so we can find the account easily.