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  1. Anna

    Requires Staff These credentials do not match our records.

    I have taken a look, unfortunately there was no backup properly made upon termination of the service, we do have the backup from pre-migrations still though. This backup does so far look ok, I have scans set for it though to ensure it is indeed clean. However, one reason for the abuse hit on...
  2. Anna

    [split from] Errors when trying to login / reply for inactive email

    I have unsuspend your account, would you be able to login via FTP (or DirectAdmin directly on https://x12.x10hosting.com:2222)? If I did it right you should have a couple days before it hits suspension again for lack of logging in. If you can do this the easy solution is that you create/upload...
  3. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are in is currently not eligible for free hosting.
  4. Anna

    Important Errors when trying to login / reply for inactive email

    That indicates you are on a VPN or Proxy, make sure any such is disabled when using our service.
  5. Anna

    Important Errors when trying to login / reply for inactive email

    Error code not found. Note that any later attempts will generate a new error code and invalidate the current one.
  6. Anna

    Important Errors when trying to login / reply for inactive email

    You have attempted to create a service with a disallowed domain name. I can see you have an active service at this time under that email address, you are only allowed one account/service.
  7. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are located in is currently not eligible for free hosting.
  8. Anna

    Can access server

    Looks like too many failed login attempts, this is in firewall currently for the IP you posted from: "Blocked with Directadmin Brute Force Manager" With "server's control panel", what exact URL are you referring to?
  9. Anna

    ERROR CODE EDAEE87C1F749C1E4

    Error code not found. Note that each attempt will give a new code and invalidate the previous one.
  10. Anna

    Resolved Cannot access my account or reset password

    Looks like there was a small error with the panel account for you, I have corrected this and you should now be able to do the password reset.
  11. Anna

    x10hosting vs x12.x10hosting

    Technically, you only need to login to one, the one on https://x10hosting.com/panel This is the only login that marks the account as active, you should not go directly to DirectAdmin (you have a login link that automatically logs you in there from the panel however).
  12. Anna

    I need to remove two domains from my domain panel

    What domains? Note that the domain you set when creating the service is not going to be removed.
  13. Anna

    Resolved Why server in maintenance ?

    Maintenance is needed once in a while to make sure things run smoothly. Signups has been enabled again by now.
  14. Anna

    Request to remove domain from account

    The domain has been set for deletion and should be removed within a few minutes.
  15. Anna

    Cannot access my account or reset password

    When I unsuspend the account to allow you access via FTP (assuming you do know the login) you only have a limited time to do so before the account ends up suspended again for being active since no login to the panel was made. I have once more unsuspended your account, and also attempted to set...
  16. Anna

    Cannot reset password as no longer have access to original email

    The DA login details would not have been touched, you would however not be able to login once the account has been suspended, so when I unsuspend your account you only have a limited time to login (assuming you do figure out the correct username as the one you posted in the original post is NOT...
  17. Anna

    Error Code E6BFB6E748AC4C085

    The error code indicates you may have been using a VPN or proxy service to connect, this is not allowed with free hosting, make sure any such is disabled when using our service.
  18. Anna

    Error Code E6BFB6E748AC4C085

    I don't see the IP you posted from as being blocked by the server at this time, is this still a problem for you?
  19. Anna

    Domain Removal Request

    The domain has been set for deletion and should be fully removed within a few minutes. Please note that support for free hosting is done mainly by volunteers (I am one too) we may some days have more time, others less. If you want priority support, our affordable premium hosting does have a...
  20. Anna

    Host Control Panel username/password vs. x10hosting.com username/password: blacklisted IP

    Both buttons should do the same, they do on my account at least. I'll relay this to the dev team though to look at.
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