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Hello, It used to be 14 days, and was increased as many users requested it. I doubt it will be increased again, as it helps to keep the servers free of any inactive accounts. Thanks.

Hello, Try using the "Forgotten Password" link on the Account Panel login screen.

Hello, Did you clear your browser cache and flush your DNS? Run the flush command as administrator if using windows 7 or Vista. Also, restart your browser then repeat the clear/flush, then try your site.

Hello, I can see both sites with no issues. Please clear your browser cache and flush your DNS, then try again. Thanks.

Hello, You must log into the forum account linked to your hosting account at least once every 31 days. Posting is not required. Thanks.

Hello, I'm not getting that error on your site. I see a directory listing with a single zip file. Are you still having the issue? Thanks.

In a word....no. You violated our Terms of Service by having a proxy on your account. This is a zero tolerance suspension so you can have no further access to your account.

Hello, We can't override the activation system. You'll just have to be patient.

Hello, No, there shouldn't be. I suggest you wait an hour or two and see if it comes through.

Hello, Have you checked your Junk/Spam folders? Also, have you tried the resend verification link? Thanks.

The email address any alerts would have been sent to is: degarb[at]gmail.com As I say, there is no user intervention involved in sending messages. It may have been put into a junk or spam folder and you may have missed it. Nevertheless, the account is terminated now, and none of the data can be...

Thread closed. If you have any further issues please open a new ticket.

Hello, You have been suspended for spamming. This is in violation of our Terms of Service and is dealt with as per our zero tolerance policy. You can therefore have no further access to your account for any reason.

Hello, We cannot manually create accounts. Do you receive some kind of error code? Thanks.

Hello, Provided it complies with the Terms of Service, it should be fine. http://x10hosting.com/terms Thanks.

Hello, Your account has been permanently suspended under our zero tolerance policy for a serious violation of the Terms of Service. You can have no further access to your account for any reason.

Hello, Please follow the instructions here: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain Thanks.

Okay. I'm closing this topic now as the issue is now clear and as resolved as it's going to get.

I see; you're referring to the account panel. For some reason, only email addresses are now accepted as username. Not sure why, it's likely to do with some recent maintenance. Looks like you may have to adapt for now. Thanks. :)

Trust me, we've had people not read the terms of service and be suspended much faster than that. It's a shame people are incapable of obeying some simple rules.