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You're welcome. I'll mark this as resolved as well then.

The account has now been restored from the most recent backup. Let me know if you need any further help.

Absolutely, we have full backups from just before the servers was taken down. From our perspective the easiest course of action is simply to redo the transfer using said backups. Have you made any changes from within the DA interface that you need to keep?

Great, I'll mark this as resolved then and the thread will be closed in a couple days. Let us know if you experience any other issues.

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ During this the shared IPs was also updated for all domains. It does however look like the DNS for your x10host.com domain...

No problem.

The new IP for the server is: 198.91.81.14 absolutely needed to be updated if you didn't already as otherwise the pointer will not work if you used any other DNS service then our own. Can you try logging in now?

Your site works perfectly fine for me at this time and I can't see any reason it would not load your end (your IP is not blocked in any way). Exactly how are you trying to make a connection? By viewing the site, by connecting ftp? Please paste the entire error message.

Yeah, since you didn't make the A record change during the migration process, you have been communicating and updating the database on the OLD server up until now, which would account for the data loss. Problems loading wordpress could be to a number of things, but lets address those in a...

I have unsuspended your account and it should be good to go in a few minutes. We have not had the regular automated terminations running, but we did a manual purge in early March, but since you had logged into the account after January it was not among those as only accounts with no login...

If you made the uploads using the filemanager in DirectAdmin, they would be on the correct server and no other action then updating the IP would be needed. In the account panel, there will be a link saying "Quick FTP". It will say x#.x10hosting.com, for instance with the above site...

You do have a backup file that is a bit over 200 mb, files larger then 10 mb are periodically removed (guaranteed shelf life is 4 hours), and the service is not meant for backup storage. With that large file removed, you fall below the limit for additional increase Also, it looks like your...

You aren't really qualified for another increase yet. For the initial increase you need to use 50%, which you did at that point, for additional increases you need to be using at least 50% of the last increase plus the previous diskspace. In your case this means at least 768 mb (initial was...

Your account has now been re-transferred and appears to be in working order. Let us know if you see something that is not working properly.

Looks like your account didn't transfer properly when we did migrate accounts in December and January as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ It did work up until now due to the old servers being online for backup purposes so your site...

There was actually one folder that had a permission problem, and that is the one that acts as a base for your subdomain (likely due to difference in handling domains between cPanel and DirectAdmin). I corrected this, the permissions was set as 750, now they are 755.

Yeah, that is true. In my end of the world it is time to get some sleep. I'll mark this as resolved then.

I made a small change on your account, both the main domain and your pointer now pings to the correct server for me. You may need to flush your dns cache or wait a bit for it to clear on its own for it to work properly though

No problem. Let us know if you need any further help, otherwise we'll close this as resolved in a couple days.

I'll mark this as resolved then.