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  1. Anna

    Resolved MediaWiki SMTP error

    Having the server name as host will work fine and for now I'd leave it at that in your case, as that is the only option that can use secure port. However, in the unlikely event that you would end up being moved to another server at some point, you will need to update that setting. IF you want...
  2. Anna

    Resolved MediaWiki SMTP error

    Setting the DNS on cloudflare would be absolutely needed for mail.yourdomain.com to work as I assume you use cloudflares name servers (otherwise it would not properly point anywhere). The key part is that it can not be going through the proxy.
  3. Anna

    Resolved jestersmc.x10host.com Control Panel Not Working

    The account should now be re-transferred, I have confirmed it is looking right on the new server as well.
  4. Anna

    Resolved jestersmc.x10host.com Control Panel Not Working

    Looks like your account didn't transfer properly, your site still loads from the old server which is why that part is working, but not accessing to admin panel. This means we need to grab the account fresh from old server, lucky they are still online. However this is something I can not do so I...
  5. Anna

    Resolved What is the new maximum disk usage for free? Only 500MB?

    @hamradi2 is correct. Once you meet the requirements you can ask for more disk space. The requirements are: account is at least 7 days old, have a working site in line with the terms and you are currently using at least half of the initial allotment. We had to do this to combat a problem with...
  6. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  7. Anna

    Resolved Issue: Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  8. Anna

    Resolved Can't access my domain panel

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  9. Anna

    Resolved Error 524

    As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.15 The old servers are being taken...
  10. Anna

    Resolved MediaWiki SMTP error

    mail.yourdomain.com does point to cloudflare servers, cloudflare will NOT handle traffic for anyting but the website and will not put the mail.yourdomain.com as a passthrough unless you tell it to (ie the A record for it must be in DNS of cloudflare but can NOT be proxied). Right now your...
  11. Anna

    Resolved Error with Cloudflare SSL: ERR_SSL_VERSION_OR_CIPHER_MISMATCH

    Do not set force SSL in your account here, recall reading on CloudFlare that having that set on host level could cause a problem. I don't see any errors at all on either of your two domains right now. Ps. having SSL enabled is absolutely possible, make sure to check that "private_html setup"...
  12. Anna

    Resolved Error 522: connection timed out

    Your IP was blocked in the firewall for too many failed login attempts. I have removed the IP and you should now be able to login properly
  13. Anna

    Resolved This site can't be reached

    I have re-transferred your account, and everything appears to be working now. Let us know if there's something not working right.
  14. Anna

    Resolved Error 522: connection timed out

    The fresh backup from the old server have now been used for re-transfer of your account. You will need to change the php version again and apply the changes I wrote about.
  15. Anna

    Resolved I can't access to my website after update A record proper

    You're welcome. Let us know if you need any further assistance with this.
  16. Anna

    Resolved I can't access to my website after update A record proper

    The button still says cPanel, but it will take you to DirectAdmin (which has been the case since the accounts were migrated in December). It is advised to login through the main site and the account panel as that is the only thing that counts towards keeping the account active. The name on the...
  17. Anna

    Resolved I can't access to my website after update A record proper

    There was actually two parts to the problem in your case, the first, that you had the IP pointed to the old server is likely why you never discovered the other issue. The other being the account went into "inactive" state and was cleaned out from the server. There is a requirement to log in at...
  18. Anna

    Resolved This site can't be reached

    My apologies for not being clear enough, the issues is due to the account not transferring properly, leaving the domain behind kind of. We need to redo the migration for your account.
  19. Anna

    Resolved Error 522: connection timed out

    The backup would be from shortly before the servers were taken offline. At least that's what was said when I was informed about the plans, run a packaging script to archive each account into a transfer package, then decommission the server, might be a couple hours between the two though. As for...
  20. Anna

    Resolved Error 522: connection timed out

    The information I have is that every account on the old servers would have been packaged up and put on a separate server for safekeeping, this is however something I don't currently have access too (I have asked head admin about that part). From our point of view, the easiest solution would be...
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